Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division.As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.
Amongst other tasks the Apple Systems Engineer will be responsible for;
- Tier 2+ remote desktop support for OSX, iOS and Jamf Pro
- Issue resolution
- Maintenance and automation of software for patch management
- Basic network troubleshooting and diagnostics
- MDM (Jamf) solution maintenance
- Solutions documentation
- ISO procedure documentation
- Ability to communicate technical concepts to a nontechnical audience
Key Skills
- Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment
- A passion for all things technology related
- Excellent all round communication skills especially in questioning and listening.
- Excellent personal planning and work organisation skills
- Excellent telephone manner
- Ability to demonstrate solutions to customers when necessary
- Experience* &/or certification of any of the following:
- Jamf Certified
- Jamf Pro CCA or 300
- Jamf Protect or 270 or above
- Knowledge of modern Jamf management including Blueprints & SSO
- Apple School Manager
- Apple Business
- Entra ID
- Jamf Connect
- PSSO
- Jamf Protect
- Jamf Security Cloud
- Jamf Certified
A sneak peek at some of our employee benefits...
- Gymmembershipcontribution
- HealthCash Plan
- Increasedannualleave withlength ofservice
- Free annual leave on your birthday
- Length of service bonus
- Free Will Writing service
- And more!
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Apple Systems Engineer - Helpdesk in Hemel Hempstead employer: Academia Ltd t/a Smartdesc
At Academia, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork, innovation, and integrity. Located on a university campus in Cardiff, this role not only allows you to make a tangible impact on the lives of students and staff but also provides ample opportunities for professional growth and development within a rapidly expanding technology company. With benefits such as gym membership contributions, health cash plans, and increased annual leave with length of service, we ensure our employees feel valued and supported in their careers.
Contact Details:
Academia Ltd t/a Smartdesc Recruitment Team
