Academia Ltd t/a Smartdesc on a university campus in Cardiff is seeking an onsite Endpoint Service Desk Analyst to directly support students, staff and stakeholders within a managed service across campus.
You will log and triage incidents, resolve routine IT issues, manage tickets through Freshservice, and escalate complex problems to specialist teams while maintaining service levels and delivering a friendly, professional user experience.
#J-18808-Ljbffr
Campus IT Service Desk Analyst (Onsite) in Cardiff employer: Academia Ltd t/a Smartdesc
At Academia, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork, innovation, and integrity. Located on a university campus in Cardiff, this role not only allows you to make a tangible impact on the lives of students and staff but also provides ample opportunities for professional growth and development within a rapidly expanding technology company. With benefits such as gym membership contributions, health cash plans, and increased annual leave with length of service, we ensure our employees feel valued and supported in their careers.
Contact Details:
Academia Ltd t/a Smartdesc Recruitment Team
