Academia The Technology Group is seeking a Problem & Service Delivery Manager to own and continually improve the Problem Management process across client environments in London. You will drive root-cause analysis, corrective actions, and maintain ticket quality and documentation, working with engineers, team leads and senior stakeholders to ensure timely resolutions.
The role emphasizes ITIL-aligned governance, ongoing improvement, and clear communication of risks and actions to clients, service
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London-Based Problem Management & Service Delivery Lead employer: Academia Group
Academia is an exceptional employer, offering a dynamic work environment where innovation and technical expertise thrive. With a strong focus on employee growth, we provide access to the UK's largest pool of Jamf certified engineers for support and consultancy, ensuring that our team members are always learning and developing their skills. Our comprehensive benefits package, including gym membership contributions and increased annual leave with service length, reflects our commitment to employee well-being and work-life balance.
