At a Glance
- Tasks: Provide top-notch technical support for Apple devices and manage Jamf solutions.
- Company: Join a growing team in a dynamic Technical Services division.
- Benefits: Enjoy gym contributions, health plans, extra leave, and birthday off!
- Other info: Great opportunities for career growth and personal development.
- Why this job: Be part of an innovative tech environment and enhance your skills.
- Qualifications: Experience with Apple systems and Jamf Pro is a must.
The predicted salary is between 44595 - 54505 £ per year.
Description
Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division.
As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.
- Amongst other tasks the Apple Systems Engineer will be responsible for;
- Tier 2+ remote desktop support for OSX, i OS and Jamf Pro
- Issue resolution
- Maintenance and automation of software for patch management
- Basic network troubleshooting and diagnostics
- MDM (Jamf) solution maintenance
- Solutions documentation
- ISO procedure documentation
- Ability to communicate technical concepts to a nontechnical audience
- Key Skills
- Experience in managing an Apple Mac &/or Apple i OS environment from the ground up using Jamf Pro in a current (Mac OS Sequoia and above) environment
- A passion for all things technology related
- Excellent all round communication skills especially in questioning and listening.
- Excellent personal planning and work organisation skills
- Excellent telephone manner
- Ability to demonstrate solutions to customers when necessary
• Experience* &/or certification of any of the following
- Jamf Certified
- Jamf Pro CCA or 300
- Jamf Protect or 270 or above
- Knowledge of modern Jamf management including Blueprints & SSO
- Apple School Manager
- Apple Business
- Entra ID
- Jamf Connect
- PSSO
- Jamf Protect
- Jamf Security Cloud
Benefits
A sneak peak at some of our employee benefits...
- Gym membership contribution
- Health Cash Plan
- Increased annual leave with length of service
- Free annual leave on your birthday
- Length of service bonus
- Free Will Writing service
And more!
Apple Systems Engineer - Helpdesk in Hemel Hempstead employer: Academia Group
Academia is an exceptional employer that prioritises employee well-being and professional growth, making it an ideal place for those passionate about technology. With a supportive work culture, generous benefits like gym membership contributions and increased annual leave, employees are encouraged to thrive both personally and professionally. Located in a dynamic environment, the Apple Systems Engineer role offers unique opportunities to engage with cutting-edge technology while being part of a collaborative team dedicated to delivering high-quality technical support.
StudySmarter Expert Advice🤫
We think this is how you could land Apple Systems Engineer - Helpdesk in Hemel Hempstead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Academia Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Academia Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Academia Group!
✨Direct Apply to Academia Group
Let's not forget to apply directly through the Academia Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Apple Systems Engineer - Helpdesk in Hemel Hempstead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Academia Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Academia Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Academia Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
