Academia Group is seeking an on-site Endpoint Service Desk Analyst on a campus in Cardiff. You will be the first point of contact for students, staff and stakeholders, delivering friendly, professional and timely IT support.
You’ll manage incidents and service requests through Freshservice, resolving common Windows, Microsoft 365, account and device issues, while escalating complex problems to specialists as needed.
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Campus Endpoint IT Support Analyst in Cardiff employer: Academia Group
Academia is an exceptional employer, offering a dynamic work environment where innovation and technical expertise thrive. With a strong focus on employee growth, we provide access to the UK's largest pool of Jamf certified engineers for support and consultancy, ensuring that our team members are always learning and developing their skills. Our comprehensive benefits package, including gym membership contributions and increased annual leave with service length, reflects our commitment to employee well-being and work-life balance.
