Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division.As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.
Amongst other tasks the Apple Systems Engineer will be responsible for;
- Tier 2+ remote desktop support for OSX, iOS and Jamf Pro
- Issue resolution
- Maintenance and automation of software for patch management
- Basic network troubleshooting and diagnostics
- MDM (Jamf) solution maintenance
- Solutions documentation
- ISO procedure documentation
- Ability to communicate technical concepts to a nontechnical audience
Key Skills
-
Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment
-
A passion for all things technology related
-
Excellent all round communication skills especially in questioning and listening.
-
Excellent personal planning and work organisation skills
-
Excellent telephone manner
-
Ability to demonstrate solutions to customers when necessary
-
Experience* &/or certification of any of the following:
-
Jamf Certified
- Jamf Pro CCA or 300
- Jamf Protect or 270 or above
- Knowledge of modern Jamf management including Blueprints & SSO
-
Apple School Manager
-
Apple Business
-
Entra ID
-
Jamf Connect
-
PSSO
-
Jamf Protect
-
Jamf Security Cloud
-
A sneak peak at some of our employee benefits…
- Gymmembershipcontribution
- HealthCash Plan
- Increasedannualleave withlength ofservice
- Free annual leave on your birthday
- Length of service bonus
- Free Will Writing service
- And more!
#J-18808-Ljbffr
Apple Systems Engineer - Helpdesk employer: Academia Group
Academia is an exceptional employer, offering a dynamic work environment where innovation and technical expertise thrive. With a strong focus on employee growth, we provide access to the UK's largest pool of Jamf certified engineers for support and consultancy, ensuring that our team members are always learning and developing their skills. Our comprehensive benefits package, including gym membership contributions and increased annual leave with service length, reflects our commitment to employee well-being and work-life balance.
