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- Tasks: Support and maintain various systems, ensuring excellent customer service and incident resolution.
- Company: Join Acacium Group, a global leader in healthcare solutions dedicated to improving lives.
- Benefits: Enjoy remote work, unlimited learning opportunities, gym discounts, and a matched pension scheme.
- Why this job: Be part of a caring culture that prioritises wellbeing and offers career growth.
- Qualifications: Experience in platform or service desk support with strong communication skills required.
- Other info: Occasional travel to UK offices and out-of-hours work may be needed.
The predicted salary is between 28800 - 42000 £ per year.
Our Tech and Transformation team is seeking a Platform Analyst to join the Platforms Team. This role involves assisting and maintaining various systems within Acacium Group, adhering to SLAs and keeping core platform documentation up to date. The selected candidate will aid a diverse range of applications across the platforms portfolio. This business-facing role requires excellent customer service skills and knowledge of the importance and impact of incidents based on business needs.
At Acacium Group, you will thrive in a caring culture that prioritises your wellbeing, is passionate, and operates with integrity. We are committed to ensuring every colleague has a fulfilling and positive experience as part of our team.
Every day you will…
- Provide first and second line support for our Platforms on a day-to-day basis, making and aiding the resolution of incidents in line with Service Level Guidelines ensuring logged and categorised in the service management platform and the end customer is happy with the resolutions given.
- Resolve Service Requests including, but not limited to creating & deleting users & changing user permissions. Ensure that requests are correctly logged & categorised correctly.
- Ensure that the service management application is always up to date with new information about workarounds in place where there is a bug with a Platform and that user guides & knowledge articles are always up to date.
- Identify areas of high volume tickets and work with the Platform Analysts to determine and fix the root cause, to reduce ticket volumes. Ensure Problem tickets are correctly logged and that tickets which can’t be fixed by the platform team are escalated to Platform Analysts & Senior Platform Managers where appropriate.
- Assist the testing of new software releases and projects and identify & present ideas for how the Platforms or Support Service can be improved with Platform Management team members for prioritisation.
What’s in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:
- Dedication to developing you and your career through our dedicated Employee Development Programme.
- Opportunities to enhance your experience and skillset with growth and progression within global organisation.
- Unlimited learning & development opportunities at your fingertips - including fully funded qualifications!
- Aviva pension scheme matched up to 5% contribution.
- Gym Flex - discounted gym memberships, UK-wide!
- Discounted Tastecard membership.
- Reward portal offering discounts on bars, restaurants, shops and cinemas!
- Life Assurance, Critical Illness Cover and Private Medical Insurance.
Join us and make a difference! If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence. Join us and play a key part of shaping the future of society and improving people’s lives!
To thrive in this role, you must ideally have…
- Proven providing either platform or service desk support.
- Excellent verbal and written communication to provide high levels of customer service.
- A motivated and passionate attitude with an ability to problem solve.
- An ability to manage your workload and priorities.
- Experience supporting a CRM platform with an understanding of integrations being preferable.
Our Inclusion Commitment: We are passionately committed to being a truly inclusive and diverse company - it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
Platform Analyst employer: Acacium Group
Contact Detail:
Acacium Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Analyst
✨Tip Number 1
Familiarise yourself with the specific platforms and systems used by Acacium Group. Understanding their technology stack will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication. Consider preparing examples of how you've successfully resolved issues or improved user experiences in previous roles.
✨Tip Number 3
Network with current or former employees of Acacium Group on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Platform Analyst role, which could give you an edge during the application process.
✨Tip Number 4
Stay updated on industry trends related to platform management and service desk support. Being knowledgeable about the latest tools and best practices can set you apart from other candidates.
We think you need these skills to ace Platform Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Platform Analyst. Familiarise yourself with the key tasks mentioned in the job description, such as providing support, resolving service requests, and maintaining documentation.
Tailor Your CV: Customise your CV to highlight relevant experience in platform or service desk support. Emphasise your communication skills and any experience with CRM platforms, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved incidents or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Acacium Group
✨Showcase Your Customer Service Skills
As a Platform Analyst, you'll need to demonstrate excellent customer service skills. Prepare examples of how you've successfully resolved issues for users in the past, highlighting your communication style and ability to empathise with customers.
✨Understand the Role's Technical Requirements
Familiarise yourself with the specific platforms and systems mentioned in the job description. Be ready to discuss your experience with CRM platforms and any relevant integrations, as this will show your technical competence and readiness for the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle various incidents or service requests. Think through potential scenarios where you might need to identify root causes of issues and how you would approach resolving them efficiently.
✨Demonstrate Your Passion for Continuous Improvement
The role involves identifying areas for improvement within the platform services. Be prepared to share ideas on how processes can be enhanced, showing that you're proactive and committed to driving excellence in your work.