At a Glance
- Tasks: Coordinate patient assessments and support service users in accessing care.
- Company: Join Xyla Healthcare Services, part of Acacium Group, a leader in healthcare solutions.
- Benefits: Enjoy a competitive salary, flexible benefits, and a supportive work environment.
- Other info: Inclusive workplace with opportunities for career growth and personal development.
- Why this job: Make a real difference in people's lives while developing your skills in healthcare.
- Qualifications: Experience in admin or coordination roles; strong communication and organisational skills.
The predicted salary is between 40500 - 49500 £ per year.
We are hiring a Patient Services Coordinator to join our Care Assessment Team at Xyla Healthcare Services, a division dedicated to delivering high-quality assessment services that help improve outcomes for service users across the UK.
In this role, you will coordinate the end-to-end assessment process for Continuing Healthcare services, working closely with service users, families, clinicians, commissioners and other stakeholders. You'll play a vital role in ensuring assessments are delivered efficiently, supporting patient flow and helping people access the care and support they need.
In this role, you will:
- Coordinate assessments, reviews and appeal meetings to agreed service levels and operational KPIs.
- Liaise with service users, families, clinicians, Integrated Care Boards (ICBs) and other stakeholders to manage assessment bookings and progress cases.
- Obtain and manage required documentation, including care home and GP records, within agreed timeframes.
- Act as the central point of contact for your service area, providing updates and maintaining strong stakeholder relationships.
- Prepare appeal documentation and accurately record meeting minutes to support high-quality service delivery.
What we're looking for:
- Experience working in a fast-paced administrative or coordination role with multiple competing priorities.
- A background in patient facing roles or NHS admin is helpful.
- Excellent communication and relationship-building skills, with the ability to engage professionally with a wide range of stakeholders.
- Strong organisational and time management skills, with a keen eye for detail and accuracy.
- A compassionate and resilient approach when supporting service users and families through potentially challenging circumstances.
- The ability to work independently whilst contributing effectively as part of a wider team.
Your benefits package includes employer pension contributions, life assurance and healthcare benefits, designed to support your financial wellbeing. Flexible benefits to support you include a range of optional benefits such as private medical insurance, critical illness cover, dental insurance, a healthcare cash plan, holiday buy and sell, a gym scheme, car scheme, bike scheme, technology voucher scheme and season ticket travel loans.
We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising the unique skills, experience and perspectives individuals bring at every stage of their career.
Patient Services Coordinator - 6 Month FTC employer: Acacium Group
Acacium Group is an exceptional employer, offering a dynamic work environment in Newcastle-under-Lyme where you can make a meaningful impact on healthcare delivery. With a strong focus on employee wellbeing, professional growth opportunities, and a culture that values diverse experiences, you'll be part of a supportive team dedicated to enhancing patient care. Enjoy competitive benefits, including a pensions scheme, wellbeing initiatives, and recognition awards, all while working in a role that directly contributes to the NHS and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Coordinator - 6 Month FTC
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Acacium Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Acacium Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Acacium Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Services Coordinator - 6 Month FTC
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Acacium Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Acacium Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Acacium Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Acacium Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Acacium Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Acacium Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
