At a Glance
- Tasks: Lead mobile clinic teams and ensure high-quality healthcare delivery.
- Company: Join Xyla Healthcare Services, a leader in innovative healthcare solutions.
- Benefits: Up to £50,000 salary, flexible benefits, and 25 days annual leave.
- Other info: Inclusive workplace with opportunities for professional growth and community impact.
- Why this job: Make a real difference in patient care while developing your career.
- Qualifications: NMC or HCPC registration and phlebotomy experience required.
The predicted salary is between 50000 - 50000 £ per year.
We are hiring a Service Delivery Lead to join Xyla Healthcare Services, a leading healthcare provider delivering innovative and high-quality services that improve access to healthcare and create better outcomes for patients and participants across the UK.
In this role, you will provide clinical and operational leadership across mobile clinic services supporting the Our Future Health project. You will ensure the delivery of safe, high-quality, participant-centred services, whilst leading frontline teams, driving service improvements and ensuring compliance with clinical governance standards. Acting as the key operational contact on-site, you will play a pivotal role in delivering an exceptional participant experience and maintaining service excellence.
In this role, you will:
- Provide clinical and operational leadership to multidisciplinary teams across mobile clinic locations.
- Support healthcare colleagues with participant assessments, measurements and venepuncture, including complex blood collection procedures where required.
- Monitor participant flow and operational performance, ensuring services are delivered safely, efficiently and in line with SOPs and clinical protocols.
- Act as the first point of escalation for operational issues, incidents, complaints and clinical concerns, ensuring appropriate resolution and reporting.
- Contribute to quality improvement initiatives, audits, investigations and service developments that enhance participant experience and outcomes.
What we’re looking for:
- Current NMC or HCPC registration.
- Minimum 12 months’ phlebotomy experience with strong venepuncture skills.
- Experience working within an outpatient, diagnostic or similar clinical environment.
- Demonstrable experience leading, motivating and supporting teams in a healthcare setting.
- Strong understanding of clinical governance, quality standards, incident reporting, risk management and infection prevention and control.
- Excellent communication, stakeholder management and problem-solving skills.
Your benefits package includes employer pension contributions, life assurance and healthcare benefits, designed to support your financial wellbeing. Enjoy 25 days’ annual leave plus Bank Holidays, with your holiday entitlement increasing with length of service. Choose from a range of optional benefits including private medical insurance, critical illness cover, dental insurance, a healthcare cash plan, holiday buy and sell, a gym scheme, car scheme, bike scheme, technology voucher scheme and season ticket travel loans.
Access 24/7 wellbeing support for you and your immediate family, including an Employee Assistance Programme, digital wellbeing app and resources to support your mental, physical, social and financial wellbeing. Receive discounted neurodevelopmental assessments for you and your loved ones. Enjoy instant discounts through our benefits platform on shopping, travel, entertainment, dining, lifestyle and much more.
You will have access to fully funded professional qualifications through our apprenticeship programmes, mentoring and coaching, leadership development programmes, online learning and development opportunities and the chance to build your career across our global organisation, operating across four continents. We celebrate success through Long Service awards, exceptional performance and peer-to-peer recognition. You'll also receive two paid volunteering days each year to support causes that matter to you.
We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising the unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.
Service Delivery Lead-Scotland or Northern Ireland in Glasgow employer: Acacium Group
Acacium Group is an exceptional employer, offering a dynamic work environment in Newcastle-under-Lyme where you can make a meaningful impact on healthcare delivery. With a strong focus on employee wellbeing, professional growth opportunities, and a culture that values diverse experiences, you'll be part of a supportive team dedicated to enhancing patient care. Enjoy competitive benefits, including a pensions scheme, wellbeing initiatives, and recognition awards, all while working in a role that directly contributes to the NHS and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Lead-Scotland or Northern Ireland in Glasgow
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Acacium Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Acacium Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Acacium Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Service Delivery Lead-Scotland or Northern Ireland in Glasgow
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Acacium Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Acacium Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Acacium Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Acacium Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Acacium Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Acacium Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
