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- Tasks: Support contract functions and assist with agency invoice queries daily.
- Company: Join Bank Partners, part of Acacium Group, a leading healthcare staffing provider.
- Benefits: Enjoy career development, gym discounts, health insurance, and more perks!
- Why this job: Be part of a team that values people and makes a real impact in healthcare.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 20000 - 30000 £ per year.
Newcastle Under Lyme, ST5 9QD
£24,570 per annum
Permanent | Full Time 37.5 hours a week Monday - Friday 9am-5:30pm
Unlock your potential: Bank Partners (part of Acacium Group) is an established, reputable, multi-award-winning business that provides high-quality, independent staffing and services to some of the largest trusts in the NHS. We work in partnership with each of our trusts to support staff shortages across the wards seamlessly and efficiently. Our highly skilled healthcare professionals work with us because we’re able to offer them opportunities at some of the most prestigious NHS and NHS Foundation Trusts in the UK.
As a Contract Support Partner, you will play a crucial role in performing tasks supporting the contract support function and the wider Strategic Workforce division. Every day you will:
- Assist suppliers, clients and internal stakeholders with agency invoice queries and facilitate resolution
- Control and maintain agency invoice self-bill platform
- Produce weekly accurate billing files to clients
- Administer and configure Agency and Bank Rates on IQX and Bank Staff Systems within appropriate governance and sign off
- Various ad-hoc duties which may arise
What’s in it for you? We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:
- Dedication to developing you and your career - we can give you the tools, guidance and support you need to be successful in your career
- Progression and development opportunities across a global organisation with over 20 different brands
- Workplace pension scheme
- Gym Flex - discounted gym memberships, UK-wide!
- Regular events and incentives
- Discounted Tastecard membership
- Reward Portal, offering discounts on shops, restaurants and bars
- Free flu vaccinations
- Cycle to Work scheme
- Health Assessments and Dental Insurance
- Life Assurance, Critical Illness Cover and Private Medical Insurance
- Annual company holiday for top performers
Join us and make a difference! If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner. We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
To thrive in this role, you must ideally have:
- Previous experience in customer service
- Excellent communication and interpersonal skills
- Proactive and curious in nature
- Excellent problem solving skills
- High attention to detail
- Proficient IT skills and experience with MS Office packages
Our Inclusion Commitment: We are passionately committed to being a truly inclusive and diverse company - it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
Contract Support Partner employer: Acacium Group
Contact Detail:
Acacium Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Partner
✨Tip Number 1
Familiarise yourself with the NHS and its operational structure. Understanding how the NHS functions and the challenges it faces will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Bank Partners or similar organisations. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that highlight your customer service skills and problem-solving abilities. Tailoring your examples to align with the responsibilities of a Contract Support Partner will make you stand out.
✨Tip Number 4
Showcase your IT proficiency by being ready to discuss any relevant software or systems you've used in previous roles. Mentioning your experience with MS Office packages will be particularly beneficial, as it's a key requirement for this position.
We think you need these skills to ace Contract Support Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills mentioned in the job description, such as problem-solving and attention to detail. Use keywords from the job listing to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your previous experiences align with the responsibilities of a Contract Support Partner and express your commitment to delivering quality customer experiences.
Highlight Relevant Skills: In your application, emphasise your proficiency in IT and experience with MS Office packages. Provide examples of how you've used these skills in past roles, particularly in managing invoices or customer queries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Acacium Group
✨Showcase Your Customer Service Skills
As a Contract Support Partner, you'll be dealing with suppliers and clients regularly. Be prepared to discuss your previous customer service experience and how you've effectively resolved issues in the past.
✨Demonstrate Problem-Solving Abilities
This role requires excellent problem-solving skills. Think of specific examples where you've successfully tackled challenges, especially in a fast-paced environment, and be ready to share them during the interview.
✨Highlight Attention to Detail
With tasks like producing accurate billing files and maintaining agency invoice platforms, attention to detail is crucial. Prepare to discuss how you ensure accuracy in your work and any systems or processes you use to maintain high standards.
✨Familiarise Yourself with Relevant IT Skills
Proficiency in MS Office and other IT systems is essential for this role. Brush up on your skills and be ready to discuss your experience with these tools, particularly in relation to managing data and producing reports.
