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- Tasks: Coordinate care services, manage rotas, and support clients and healthcare workers.
- Company: Join Acacium Group, a leader in healthcare staffing and solutions.
- Benefits: Enjoy competitive salary, career growth, gym discounts, and paid volunteering days.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Dynamic hybrid role with a supportive team and diverse culture.
The predicted salary is between 22000 - 30000 £ per year.
Registered office address: 9 Appold Street, London, EC2A 2AP. Registered in England and Wales ICSG Ltd trading as Acacium Group Company registration number.
Out of hours - 4 days on 4 days off (2 days 07:00-19:00 and 2 nights 19:00-07:00) £26,666 per annum.
Unlock your potential: Are you a personable and customer-service driven individual looking for a new role? We have a new opportunity where you can make a difference to people's lives whilst thriving in a supportive team! We have an opportunity to join our Bristol office as a care coordinator. We're looking for a personable individual with great organisation skills to deliver customer service over the phone and via email, and provide administration support. In this role you will be responsible for completing team rotas and acting as the initial point of contact for any queries with clients, healthcare workers and the wider operations of the business. It is a truly rewarding role where your work will improve people's lives every day.
Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Part of Xyla, Thornbury Community Services are a team of exceptional and conscientious nurses and care staff with high-quality care as their number one priority. This enables us to deliver the best complex care at home or in the community, 24/7 or whenever our service users need it. With compassion, integrity and dedication, we help empower people to achieve personal aspirations, as well as providing care tailored to their needs. Making a positive difference to our client’s lives is our passion and it’s this that sets us apart.
Every day you will...
- Be the initial point of contact for both our clients and candidates by fulfilling routine and complex requests and offering support where needed.
- Ensure clients clinical and social needs are met by having selected and maintained the best nurses or carers for their needs.
- Plan rotas and make decisions on nurses’ suitability for particular shifts and availability.
- Work with the clinical and remote teams to ensure all administration is in line with CQC requirements in a timely manner.
What’s in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:
- Unrivalled career opportunities that come from being part of a global group made up of over 20 healthcare, staffing and life sciences businesses.
- Learning & development opportunities tailored to your role as well as fully funded qualifications.
- Gym flex- discounted gym memberships, UK-wide.
- Events and incentives including regular team away days.
- Rewards portal offering discounts on shops, restaurants, bars and cinemas.
- Rewards and recognition programme awarding monthly vouchers to nominated employees.
- Free flu vaccinations.
- Cycle to work scheme.
- Life assurance, critical illness cover and private medical insurance.
- Two paid volunteering days a year.
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UK’s largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner. We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!
To thrive in this role, you must...
- Be able to demonstrate exceptional written and verbal communication skills to deliver memorable top class customer service for our clients.
- Have previous experience in customer service and administration or in a healthcare setting.
- Have the ability to work well in a fast-paced environment with the ability to meet strict deadlines and KPIs.
- Showcase good team working skills and the ability to work under minimal supervision whilst being able to prioritise and organise your workload.
Our Inclusion Commitment: We are passionately committed to being a truly inclusive and diverse company - it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
Out of Hours Care Coordinator in Bristol employer: Acacium Group
Contact Detail:
Acacium Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Care Coordinator in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those connected to Acacium Group. A friendly chat can open doors and give you insights that might just land you that Care Coordinator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. Think about your past experiences and how they relate to the role. We want you to shine when you get that chance!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed schedules or handled multiple tasks. This will demonstrate you're the perfect fit for coordinating care effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Out of Hours Care Coordinator in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Coordinator role. Highlight your customer service experience and organisational skills, as these are key for us at Thornbury Community Services.
Showcase Your Communication Skills: Since you'll be the first point of contact for clients and candidates, it's essential to demonstrate your exceptional written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: If you've worked in a healthcare setting or have experience in administration, make sure to emphasise that in your application. We love seeing how your background aligns with our mission to improve people's lives.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this rewarding opportunity to make a difference!
How to prepare for a job interview at Acacium Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Out of Hours Care Coordinator. Familiarise yourself with the key tasks like planning rotas and being the first point of contact for clients and healthcare workers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires exceptional written and verbal communication skills, prepare examples from your past experiences where you delivered top-notch customer service. Think about situations where you resolved issues or communicated effectively under pressure, as these will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this position. Bring up specific instances where you successfully managed multiple tasks or met tight deadlines. You could even mention how you prioritised your workload in a fast-paced environment, which will highlight your ability to thrive in this role.
✨Emphasise Teamwork and Independence
This job requires both teamwork and the ability to work independently. Prepare to discuss how you've collaborated with others in previous roles while also showcasing times when you took initiative. This balance will show that you can fit into their supportive team culture while also being self-sufficient.
