At a Glance
- Tasks: Lead a talented team and drive commercial success at a vibrant hotel in Glasgow.
- Company: Join RBH, one of the Top 30 Best Places to Work in Hospitality.
- Benefits: Enjoy competitive salary, discounts, career progression, and wellbeing support.
- Other info: Be part of a diverse, people-first culture that values your contributions.
- Why this job: Shape the future of a landmark hotel and make a real impact.
- Qualifications: Proven leadership experience in hospitality and strong commercial acumen required.
The predicted salary is between 50000 - 60000 £ per year.
At RBH we believe our people are our biggest assets. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are proudly recognised as one of the Top 30 Best Places to Work in Hospitality. We are now looking for an exceptional General Manager to lead AC Hotel by Marriott Glasgow into its next chapter of success. This is a rare opportunity to take charge of one of Glasgow's most exciting lifestyle hotels.
As General Manager, you will lead a talented team, drive commercial performance, elevate guest experiences, and maximise the potential of a landmark hotel within the RBH portfolio. If you are a commercially astute, people-focused hotel leader with a passion for excellence and a track record of delivering results, we would love to hear from you.
OUR HOTEL
Located in the heart of Glasgow's vibrant city centre, AC Hotel by Marriott Glasgow is a contemporary 4-star hotel featuring 245 stylish guest rooms and suites, offering guests a seamless blend of modern design, exceptional comfort, and intuitive service. As part of the globally recognised Marriott International family, the hotel benefits from world-class brand recognition whilst maintaining a strong local identity that reflects the energy and character of Glasgow. The hotel boasts exceptional food and beverage offerings alongside impressive meeting and events facilities, including the recently launched Collector Hall. This stunning and highly versatile events destination has quickly established itself as one of Glasgow's most exciting venues, hosting conferences, gala dinners, corporate events, weddings, and private celebrations. With significant growth potential, Collector Hall represents an exciting opportunity to further develop the hotel's profile and strengthen its position within the Glasgow events market.
With strong trading momentum, a talented team, and substantial opportunities for future growth, AC Hotel by Marriott Glasgow is well positioned for continued success. This role offers the opportunity to shape the strategic direction of the hotel and leave a lasting impact on one of Glasgow's most exciting hospitality destinations.
THE ROLE
As General Manager, you will be responsible for the overall leadership, performance, and strategic direction of the hotel. Working alongside RBH's specialist support teams and Marriott brand partners, you will be accountable for driving revenue growth, delivering exceptional guest experiences, maximising profitability, developing your team, and ensuring operational excellence across all areas of the business. This is a highly visible leadership role requiring a dynamic and inspirational individual who can balance commercial acumen with people leadership whilst maintaining the highest standards of guest satisfaction.
A DAY IN THE LIFE OF A GENERAL MANAGER
- Leading People & Culture
- Inspire, lead and develop a high performing hotel team
- Create a culture of engagement, accountability, and continuous improvement
- Drive colleague satisfaction, retention, and development
- Support succession planning and talent development across all departments
- Champion RBH's values and people-first culture
- Driving Commercial Success
- Deliver budgeted revenue, profit, GOP and market share targets
- Develop and execute strategic business plans that maximise performance
- Identify new commercial opportunities across rooms, food & beverage, meetings, and events
- Work closely with Revenue, Sales & Marketing teams to drive demand and profitability
- Maximise the commercial potential of Collector Hall and all hotel revenue streams
- Monitor business performance and implement strategies to continuously improve results
- Delivering Exceptional Guest Experiences
- Ensure consistently outstanding guest service across all areas of the hotel
- Drive guest satisfaction, loyalty, and reputation scores
- Maintain Marriott brand standards and RBH operational excellence
- Lead continuous improvement initiatives through guest insight and feedback
- Foster a culture focused on memorable guest experiences
- Stakeholder & Owner Management
- Build strong relationships with owners, investors, and key stakeholders
- Provide detailed performance updates and strategic recommendations
- Work collaboratively with Marriott, RBH support functions, and commercial partners
- Represent the hotel within the local business community and hospitality sector
- Operational Excellence
- Oversee all operational departments to ensure efficiency and effectiveness
- Ensure compliance with all legal, financial, health & safety, and company requirements
- Drive quality assurance standards across the hotel
- Lead innovation and continuous improvement initiatives
THE IMPACT YOU'LL HAVE
As General Manager, you will be instrumental in shaping the future success of AC Hotel by Marriott Glasgow. Your leadership will directly influence guest satisfaction, financial performance, colleague engagement, owner returns, and the continued growth of Collector Hall as a premier events destination. Through your vision and leadership, you will help establish the hotel as one of Glasgow's leading lifestyle hospitality venues.
WHAT WE NEED FROM YOU
- Proven experience as a General Manager, Hotel Manager, or senior operational leader within a quality hotel environment
- Strong commercial expertise with a proven track record of delivering revenue and profit growth
- Experience leading large, multi-functional teams
- Outstanding leadership and people development skills
- Excellent stakeholder management and communication abilities
- Strong financial acumen including budgeting, forecasting, and P&L management
- Experience within branded hotels, ideally Marriott or a comparable international brand
- A passion for delivering exceptional guest experiences
- The ability to balance strategic thinking with a hands-on leadership style
- Energy, resilience, and ambition to drive continued success
WHAT WE OFFER
We know work is just one part of your life, so we have created a benefits package that supports you both professionally and personally:
- Competitive salary and bonus opportunity
- Discounted hotel room rates for you, your friends and family
- Pension scheme
- Access to RBH's leadership development programmes
- Career progression opportunities across our growing portfolio
- Employee wellbeing initiatives and support programmes
- Recognition and reward programmes
- Opportunities to lead within one of the UK's leading hotel management companies
OUR VALUES
At RBH, every team member plays their part in delivering Exceptional Service by Exceptional People. We ask that you SHINE every day by:
- Enhancing our People engagement
- Ensuring Quality in our guest service
- Maximising our Profit
- Giving something back to our Communities
And always:
- Act with Integrity
- Deliver Excellence
- Have the Ambition to continuously improve
- Show that you Care
EQUAL OPPORTUNITIES
RBH Hospitality Management is proud to be an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our recruitment process you require reasonable adjustments, please contact marta.skowron@rbhmanagement.com.
General Manager in Glasgow employer: AC
RBH Hospitality Management is an exceptional employer that prioritises its people, offering a vibrant work culture and numerous opportunities for professional growth. As the General Manager of AC Hotel by Marriott Glasgow, you will lead a talented team in a dynamic environment, benefiting from competitive salaries, leadership development programmes, and a commitment to employee wellbeing. With a focus on diversity, sustainability, and community engagement, RBH stands out as one of the Top 30 Best Places to Work in Hospitality, making it an ideal choice for those seeking a rewarding career in the heart of Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AC
Don't be shy about reaching out to AC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
