At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences and smooth operations.
- Company: Join the vibrant AC Hotel by Marriott Glasgow, a top-rated hospitality employer.
- Benefits: Enjoy discounted hotel stays, flexible shifts, and perks like gym memberships and birthday holidays.
- Other info: Be part of a diverse team that values individuality and personal growth.
- Why this job: Take your hospitality career to the next level in a supportive and dynamic environment.
- Qualifications: Experience in guest services, strong leadership skills, and a passion for customer satisfaction.
The predicted salary is between 25000 - 30000 € per year.
Are you passionate about delivering exceptional guest experiences and leading a front office team to success? AC Hotel by Marriott Glasgow is looking for an enthusiastic and service-driven Assistant Front Office Manager to support the day-to-day operations of our Front Desk. This is the perfect opportunity for someone who thrives in a fast-paced environment and is ready to take the next step in their hospitality career.
About AC Hotel Glasgow
Located in the heart of the city, AC Hotel by Marriott Glasgow is where timeless design meets modern comfort. Our Front Office team plays a pivotal role in setting the tone for every guest’s stay, from a smooth check-in experience to friendly local recommendations and efficient departures. As Assistant Front Office Manager, you’ll help lead the team to deliver standout service and unforgettable stays.
Why Join Us?
- Discounted hotel room rates for you and your friends & family with Marriott Bonvoy
- An extra day’s holiday for your birthday
- Flexible shift patterns including early, late, and weekend work
- Pension scheme
- Discounted Gym Membership
- Perks and savings on Supermarkets, High Street Retailers, and Cinema Tickets
- Team social events and celebrations
- Employee Assistance Programme and mental health support
- Free meals while on duty
- Opportunities for training and progression within the hotel and wider RBH group
A Day in the Life – Assistant Front Office Manager
As Assistant Front Office Manager, you’ll support the Front Office Manager in overseeing all aspects of front desk operations. Your day will include:
- Leading by example to ensure smooth check-ins, check-outs, and guest interactions
- Coaching and developing the Front Office team, including training and daily performance feedback
- Managing the shift operations and delegating responsibilities effectively
- Resolving guest concerns with professionalism and care, ensuring satisfaction at every turn
- Monitoring team performance and guest feedback to drive continuous improvement
- Supporting administrative tasks such as rotas, reporting, and team communications
- Ensuring high standards of presentation, service, and cleanliness across the front desk area
- Working closely with other departments to enhance the overall guest experience
What We’re Looking For
- Previous experience in a Front Desk or Guest Services supervisory role, ideally within a hotel environment
- A guest-first approach with excellent communication and interpersonal skills
- Confidence in leading a team and motivating others to deliver their best
- Strong problem-solving skills and the ability to remain calm under pressure
- Familiarity with hotel PMS systems (Opera Cloud experience is a plus)
- Availability to work a flexible schedule, including weekends and holidays
- A keen eye for detail and commitment to delivering high service standards
Join the Family
At RBH, we believe our people are our greatest asset. We celebrate individuality, support personal growth, and cultivate a workplace where everyone feels seen and valued. Recognised as one of the Top 30 Best Places to Work in Hospitality, we’re proud of our team-focused culture and commitment to creating meaningful careers in the industry.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Assistant Front Office Manager in Glasgow employer: AC
At AC Hotel by Marriott Glasgow, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With exceptional benefits such as discounted hotel stays, flexible working patterns, and opportunities for professional development, we empower our employees to thrive in their hospitality careers while enjoying a rewarding work-life balance in the heart of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research AC Hotel by Marriott Glasgow, understand their values, and think about how your experience aligns with their needs. Practise common interview questions and come up with examples that showcase your skills in guest service and team leadership.
✨Tip Number 3
Show your enthusiasm! When you get the chance to meet the hiring team, let your passion for hospitality shine through. Share your ideas on enhancing guest experiences and how you can contribute to the front office team’s success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at AC Hotel by Marriott Glasgow. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Assistant Front Office Manager in Glasgow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about delivering exceptional guest experiences and leading a team.
Tailor Your CV:Make sure your CV highlights relevant experience in front desk or guest services roles. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Personable:Use a friendly tone in your cover letter. We’re looking for someone who can connect with guests and motivate a team, so let your personality come through in your writing!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at AC Hotel Glasgow.
How to prepare for a job interview at AC
✨Know the Hotel Inside Out
Before your interview, take some time to research AC Hotel by Marriott Glasgow. Familiarise yourself with their services, values, and what sets them apart in the hospitality industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll be leading a team. Be prepared to share specific examples of how you've successfully managed or motivated a team in the past. Highlight your coaching techniques and how you handle challenges, as this will demonstrate your readiness for the role.
✨Prepare for Guest Interaction Scenarios
Expect questions about how you would handle various guest situations. Think of a few scenarios where you resolved issues or enhanced a guest's experience. Practising these responses will show that you have the problem-solving skills and guest-first approach they’re looking for.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the high standards of service expected at AC Hotel. This shows that you understand the importance of presentation and are serious about the role.
