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For Companies At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences.
- Company: Join the AC Hotel by Marriott, known for its outstanding customer service.
- Benefits: Enjoy health plans, discounted stays, and food perks at Marriott hotels worldwide.
- Why this job: Be part of a dynamic team that values personal connections and guest satisfaction.
- Qualifications: Previous front desk experience and strong communication skills are essential.
- Other info: Full-time role with opportunities for training and social activities.
The predicted salary is between 24000 - 36000 £ per year.
At the AC Marriott, we pride ourselves on having staff who are very personable and offer some of the best customer service in town. If you are proactive and self-driven, then we are looking for you! You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special.
- Excellent written and verbal communication, interpersonal and team player skills
- Ability to work on your own and as part of a team
- Proactive, hands-on approach and reliable
- Excellent standards and able to follow the Company's Brand Standards
- Administering check-ins and check-outs
- You are a natural leader and host
- You have experience from working in a front desk before
- You have excellent communication and guest service skills
- Carry out all the necessary fire safety checks and patrol the grounds each night.
BENEFITS FOR YOU!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty-eight holidays (annually increasing to max thirty-two holidays)
- Training and development opportunities
- Social activities
Contact Detail:
AC Hotels by Marriott Inverness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the AC Hotel by Marriott's brand standards and values. Understanding their commitment to customer service will help you align your approach during interviews and demonstrate that you're a perfect fit for their team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or handled difficult situations in previous roles. This will highlight your ability to lead as a Reception Supervisor.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. Being articulate and personable will be key in making a great impression during your interview.
✨Tip Number 4
Research common fire safety protocols and procedures relevant to hotel operations. Being knowledgeable in this area will not only prepare you for potential questions but also show your proactive nature and commitment to guest safety.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and front desk operations. Emphasise any leadership roles or responsibilities you've had, as well as your ability to work both independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your proactive approach to guest service. Mention specific examples from your past experiences that demonstrate your interpersonal skills and ability to create a welcoming environment.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you provide examples of how you've effectively communicated with guests and team members in previous positions. This could include resolving conflicts or enhancing guest experiences.
Showcase Your Leadership Qualities: As a Reception Supervisor, you'll need to demonstrate leadership. Include instances where you've taken charge, trained new staff, or improved processes at the front desk. This will show your potential employer that you're ready for the role.
How to prepare for a job interview at AC Hotels by Marriott Inverness
✨Showcase Your Customer Service Skills
Since the role is all about providing excellent customer service, be prepared to share specific examples of how you've gone above and beyond for guests in previous positions. Highlight your ability to make guests feel welcome and valued.
✨Demonstrate Leadership Qualities
As a Reception Supervisor, you'll need to show that you can lead a team effectively. Discuss any past experiences where you've taken charge or mentored others, and explain how you motivate your team to deliver exceptional service.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various scenarios at the front desk, such as dealing with difficult guests or managing busy check-in times. Think through your responses in advance to demonstrate your problem-solving skills.
✨Familiarise Yourself with Brand Standards
Research AC Marriott's brand standards and values before the interview. Being knowledgeable about their expectations will show your commitment to upholding their reputation and your readiness to fit into their team.
