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- Tasks: Lead the front desk team and ensure exceptional guest experiences.
- Company: Join the AC Hotel by Marriott, known for top-notch customer service.
- Benefits: Enjoy health plans, discounted stays, and enhanced holiday allowances.
- Why this job: Be part of a vibrant team that values your proactive approach and leadership skills.
- Qualifications: Previous front desk experience and excellent communication skills are essential.
- Other info: Opportunity for training and social activities to enhance your career.
The predicted salary is between 28800 - 43200 £ per year.
At the AC Marriott, we pride ourselves on having staff who are very personable and offer some of the best customer service in town. If you are proactive and self-driven, then we are looking for you! You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special.
- Excellent written and verbal communication, interpersonal and team player skills
- Ability to work on your own and as part of a team
- Proactive, hands-on approach and reliable
- Excellent standards and able to follow the Company's Brand Standards
- Administering check-ins and check-outs
- You are a natural leader and host
- You have experience from working in a front desk before
- You have excellent communication and guest service skills
- Carry out all the necessary fire safety checks and patrol the grounds each night.
BENEFITS FOR YOU!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty-eight holidays (annually increasing to max thirty-two holidays)
- Training and development opportunities
- Social activities
Reception Supervisor employer: AC Hotels by Marriott Inverness
Contact Detail:
AC Hotels by Marriott Inverness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the AC Hotel by Marriott brand standards and values. Understanding their commitment to customer service will help you align your approach during interviews and demonstrate that you're a perfect fit for their team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or handled difficult situations in previous roles. This will highlight your ability to lead as a Reception Supervisor.
✨Tip Number 3
Network with current or former employees of the AC Hotel by Marriott. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience with front desk operations in detail. Be ready to explain how you’ve handled check-ins, check-outs, and guest interactions, as these are crucial aspects of the role.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and front desk operations. Emphasise any leadership roles or responsibilities you've had, as well as your ability to work both independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your proactive approach to guest service. Mention specific examples of how you've made guests feel welcome in previous roles.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you provide examples of your verbal and written communication skills. This could include experiences where you successfully resolved guest issues or collaborated with team members.
Showcase Your Leadership Qualities: As a natural leader, it's important to demonstrate your leadership skills in your application. Include instances where you've taken charge, trained new staff, or improved processes to enhance guest experiences.
How to prepare for a job interview at AC Hotels by Marriott Inverness
✨Showcase Your Customer Service Skills
Since the role focuses heavily on guest experience, be prepared to share specific examples of how you've provided excellent customer service in previous positions. Highlight any situations where you went above and beyond for a guest.
✨Demonstrate Leadership Qualities
As a Reception Supervisor, you'll need to lead by example. Discuss your leadership style and provide examples of how you've successfully managed a team or handled conflicts in the past.
✨Familiarise Yourself with Brand Standards
Research AC Marriott's brand standards and values before the interview. Being able to discuss how you align with these standards will show that you're a good fit for the company culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Practice responses to scenarios related to guest complaints or emergencies, as these are likely to come up during the interview.
