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- Tasks: Lead the front desk team and ensure exceptional guest experiences.
- Company: Join the AC Hotel by Marriott Inverness, known for its top-notch customer service.
- Benefits: Enjoy health plans, discounted stays, food perks, and generous holiday allowances.
- Why this job: Be part of a vibrant team that values your proactive approach and leadership skills.
- Qualifications: Previous front desk experience and excellent communication skills are essential.
- Other info: Opportunity for training and social activities to enhance your career.
The predicted salary is between 28800 - 43200 £ per year.
At the AC Marriott, we pride ourselves on having staff who are very personable and offer some of the best customer service in town. If you are proactive and self-driven, then we are looking for you! You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special.
- Excellent written and verbal communication, interpersonal and team player skills
- Ability to work on your own and as part of a team
- Proactive, hands-on approach and reliable
- Excellent standards and able to follow the Company's Brand Standards
- Administering check-ins and check-outs
- You are a natural leader and host
- You have experience from working at a front desk before
- You have excellent communication and guest service skills
- Carry out all the necessary fire safety checks and patrol the grounds each night.
BENEFITS FOR YOU!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty-eight holidays (annually increasing to max thirty-two holidays)
- Training and development opportunities
- Social activities
Reception Supervisor employer: AC Hotels by Marriott Inverness
Contact Detail:
AC Hotels by Marriott Inverness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the AC Marriott brand standards and values. Understanding what makes their customer service unique will help you demonstrate your alignment with their expectations during any interviews or discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or resolved conflicts in previous roles. This will highlight your ability to lead as a Reception Supervisor.
✨Tip Number 3
Network with current or former employees of the AC Marriott. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and interview.
✨Tip Number 4
Prepare to discuss your experience with guest service scenarios. Think of specific instances where you went above and beyond for a guest, as this will demonstrate your proactive approach and commitment to exceptional service.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and front desk operations. Emphasise any leadership roles or responsibilities you've had, as well as your ability to work both independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your proactive approach to guest service. Mention specific examples of how you've made guests feel welcome in previous roles, and express your enthusiasm for the Reception Supervisor position at AC Hotel by Marriott.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you provide examples of your verbal and written communication skills. You could mention experiences where you successfully resolved guest issues or collaborated with team members.
Showcase Your Leadership Qualities: As a natural leader, include instances where you've taken charge or led a team. This could be through training new staff, managing shifts, or implementing new procedures that improved guest satisfaction.
How to prepare for a job interview at AC Hotels by Marriott Inverness
✨Showcase Your Customer Service Skills
As a Reception Supervisor, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating memorable experiences.
✨Demonstrate Leadership Qualities
Since the role requires a natural leader, think of instances where you've successfully led a team or handled a challenging situation. Highlight your ability to motivate others and maintain high standards.
✨Familiarise Yourself with Brand Standards
Research AC Marriott's brand standards and values. Be ready to discuss how you can uphold these standards in your daily tasks, especially regarding guest interactions and service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Practice responses to scenarios like managing a guest complaint or ensuring safety protocols are followed during night shifts.
