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- Tasks: Lead the front desk team, ensuring exceptional guest experiences and smooth check-ins/check-outs.
- Company: Join the AC Hotel by Marriott Inverness, known for its outstanding customer service and welcoming atmosphere.
- Benefits: Enjoy health plans, discounted stays, food perks, enhanced leave, a pension scheme, and 28+ holidays.
- Why this job: Be part of a dynamic team, develop your leadership skills, and make guests feel special every day.
- Qualifications: Previous front desk experience, excellent communication skills, and a proactive, reliable attitude are essential.
- Other info: Opportunity for training and social activities to enhance your work experience.
The predicted salary is between 24000 - 36000 £ per year.
At the AC Marriott, we pride ourselves on having staff who are very personable and offer some of the best customer service in town. If you are proactive and self-driven, then we are looking for you! You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special.
- Excellent written and verbal communication, interpersonal and team player skills
- Ability to work on your own and as part of a team
- Proactive, hands-on approach and reliable
- Excellent standards and able to follow the Company's Brand Standards
- Administering check-ins and check-outs
- You are a natural leader and host
- You have experience from working in a front desk before
- You have excellent communication and guest service skills
- Carry out all the necessary fire safety checks and patrol the grounds each night.
BENEFITS FOR YOU!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty-eight holidays (annually increasing to max thirty-two holidays)
- Training and development opportunities
- Social activities
Contact Detail:
AC Hotels by Marriott Inverness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the AC Hotel by Marriott brand standards and values. Understanding their commitment to customer service will help you align your approach during interviews and demonstrate that you're a perfect fit for their team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or resolved conflicts in previous roles. This will highlight your ability to lead as a Reception Supervisor.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. Being able to articulate your thoughts clearly will be crucial in demonstrating your interpersonal skills.
✨Tip Number 4
Research common challenges faced in hotel reception roles and think of proactive solutions. This will not only prepare you for potential interview questions but also show your initiative and problem-solving abilities.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and front desk operations. Emphasise any leadership roles or responsibilities you've had, as well as your ability to work both independently and as part of a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent guest experiences. Mention specific examples from your past roles that demonstrate your proactive approach and communication skills.
Highlight Relevant Skills: Clearly outline your interpersonal skills and ability to follow brand standards. Mention any experience with fire safety checks or similar responsibilities to show you are prepared for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Reception Supervisor.
How to prepare for a job interview at AC Hotels by Marriott Inverness
✨Showcase Your Customer Service Skills
As a Reception Supervisor, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating memorable experiences.
✨Demonstrate Leadership Qualities
Since the role requires a natural leader, be ready to discuss your leadership style. Share instances where you've successfully led a team or resolved conflicts, showcasing your ability to motivate and guide others.
✨Familiarise Yourself with Brand Standards
Research AC Marriott's brand standards and values. During the interview, reference these standards to show that you understand the company's ethos and are committed to upholding their reputation for excellent service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face as a Reception Supervisor and how you would handle them, particularly during busy periods or guest complaints.
