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- Tasks: Lead and support the housekeeping team to ensure top-notch guest experiences.
- Company: WGC is the UK's leading hotel services company, serving over 24 million customers annually.
- Benefits: Enjoy life insurance, discounts, low-cost health insurance, and a generous training allowance.
- Why this job: Join a supportive culture focused on career growth and skill development.
- Qualifications: Previous housekeeping experience and a passion for delivering excellent service are essential.
- Other info: Flexible hours with opportunities for training and progression within the company.
Gross Hourly Salary - £14 GBP per hour
30 hours per week
WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Supervisor, you will report to the Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.
In return for your dedication, WGC offers an industry-leading package and is passionate about career progression; we will look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.
WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.
Benefits also include:
- Life Insurance
- Discount Store with discounts from ASDA, O2 and more
- Discounted hotels and flights
- Low-cost health insurance
- Full workplace pension scheme
- 28 days holiday
Your role will include:
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
- Identify ways to improve Guest Satisfaction
- Adhere to H&S Policy, keep all work areas neat and well organised COSHH/Manual Handling
- Recruit, train, manage and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.
Contact Detail:
AC Hotels by Marriott Inverness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with the specific housekeeping standards and practices used in hotels, especially those similar to AC by Marriott. Understanding their approach will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of WGC or AC by Marriott. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlighting your ability to train and motivate staff will be crucial for a supervisory role.
✨Tip Number 4
Research common challenges faced in housekeeping departments and think of solutions you've implemented in previous roles. Being able to articulate these experiences will show your problem-solving skills and readiness for the position.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or supervisory roles. Emphasise any achievements that demonstrate your ability to improve productivity and guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific examples of how you've successfully managed teams or improved service quality in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as team management, communication, and problem-solving. Use keywords from the job description to align your application with what WGC is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a housekeeping supervisor role.
How to prepare for a job interview at AC Hotels by Marriott Inverness
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated and managed teams in the past. Highlight any specific examples where you improved team performance or resolved conflicts.
✨Understand the Importance of Guest Satisfaction
WGC places a strong emphasis on guest satisfaction. Familiarise yourself with common challenges in housekeeping that can affect guest experiences. Be ready to share ideas on how to enhance guest satisfaction and demonstrate your commitment to maintaining high standards.
✨Know Your Health and Safety Regulations
Health and safety is crucial in a housekeeping role. Brush up on relevant regulations and best practices, such as COSHH and manual handling. Be prepared to discuss how you ensure compliance and maintain a safe working environment for your team.
✨Prepare Questions About Career Development
WGC is passionate about career progression. Prepare thoughtful questions about training opportunities and career paths within the company. This shows your interest in long-term growth and aligns with their commitment to employee development.
