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- Tasks: Create bespoke travel itineraries and manage client relationships with top-notch service.
- Company: Dynamic travel company focused on group travel and unique experiences.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a vibrant team and make unforgettable travel experiences for clients.
- Qualifications: Strong attention to detail and excellent communication skills required.
- Other info: Fast-paced environment with plenty of room for career advancement.
The predicted salary is between 30000 - 40000 £ per year.
Department information: The focus of this division is on Group Travel Programs, Corporate & Incentive Travel and Travel Experiences & Logistics. Providing itineraries consisting of hotels along with ground services experiences.
Role Summary: Responsible for ensuring that all duties are carried out with extremely high attention to detail and that levels of service offered from initial quote stage to final confirmations and beyond, are second to none.
Tasks & Responsibilities:
- Deal with initial enquiries from clients in a timely manner by offering regular updates and same day acknowledgements.
- Manage client relationships as the client's main point of contact, delivering proactive support, communicating new product updates, and resolving issues across the entire booking and travel journey.
- Work to deadlines on creating detailed and bespoke itineraries that exactly match the client’s needs, budget and expectations.
- Maximise revenue by aiming to convert all enquiries, proactively following up after initial offers, and identifying opportunities to re-quote where appropriate.
- Recognising and maximising on all opportunities to upsell.
- Negotiate competitive rates with suppliers where no contracts are in place and re-negotiate ad hoc rates with contracted suppliers as business needs dictate.
- Liaise with suppliers to check availability and ultimately book and confirm all aspects of travel.
- Ensure all bookings are accurately entered into the operating system (Tourplan) and that records are maintained and always updated.
Groups Sales & Operations Executive in Slough employer: AC Group
Contact Detail:
AC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Sales & Operations Executive in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work with group sales and operations. Attend events or join online forums where you can connect with potential employers and learn about job openings.
✨Tip Number 2
Show off your attention to detail! When you get the chance to chat with recruiters or during interviews, highlight your experience in managing client relationships and creating bespoke itineraries. Use specific examples to demonstrate how you’ve nailed it in the past.
✨Tip Number 3
Follow up after applying! If you’ve sent your application through our website, don’t be shy about reaching out to check on its status. A quick email can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Be proactive in your approach! If you’re not hearing back, consider reaching out to companies directly to express your interest in their group travel programs. Sometimes, a little initiative can go a long way in landing that dream job.
We think you need these skills to ace Groups Sales & Operations Executive in Slough
Some tips for your application 🫡
Show Off Your Attention to Detail: In your application, make sure to highlight your attention to detail. We want to see how you ensure accuracy in your work, especially when it comes to creating bespoke itineraries and managing client relationships.
Be Proactive in Your Communication: Demonstrate your proactive communication skills in your written application. Share examples of how you've kept clients updated and resolved issues quickly, as this is key to our service excellence.
Tailor Your Application: Make your application stand out by tailoring it to the role. Use specific language from the job description and show us how your experience aligns with the responsibilities of managing client relationships and maximising revenue.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Groups Sales & Operations Executive position. We can’t wait to hear from you!
How to prepare for a job interview at AC Group
✨Know Your Itinerary Inside Out
Before the interview, make sure you understand the role's focus on Group Travel Programs and Corporate & Incentive Travel. Familiarise yourself with common itineraries and logistics involved in these areas. This will help you demonstrate your attention to detail and ability to create bespoke travel experiences.
✨Showcase Your Client Relationship Skills
Be prepared to discuss how you've managed client relationships in the past. Think of specific examples where you provided proactive support or resolved issues effectively. This will highlight your ability to be the main point of contact and ensure a seamless travel journey for clients.
✨Demonstrate Your Sales Acumen
Since maximising revenue is key, come ready to talk about your experience with upselling and converting enquiries. Share any strategies you've used to follow up on initial offers and how you've identified opportunities to re-quote. This shows you're not just about service but also about driving results.
✨Familiarise Yourself with Tourplan
If you have experience with Tourplan or similar operating systems, mention it! If not, do a bit of research to understand how booking systems work. Being able to discuss how you would accurately enter bookings and maintain records will show that you're detail-oriented and tech-savvy.