Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate teams to deliver exceptional group travel experiences.
- Company: Join a reputable travel company known for its outstanding service and memorable journeys.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Be the driving force behind unforgettable travel experiences across Europe.
- Qualifications: Experience in sales and operations management, with strong leadership skills.
- Other info: Opportunity to work in a vibrant team and make a real impact in the travel industry.
The predicted salary is between 30000 - 40000 £ per year.
Company Description: The AC Group, established in 1999, has built a strong reputation for delivering exceptional service in group and individual travel planning. It operates under three distinct brands: AC Tours, specializing in leisure group travel across Europe; AC Luxe, focusing on bespoke travel experiences; and FTP, a premier French tour operator offering tailor-made group tours, conferences, and educational trips. Together, these brands provide high-quality, customized travel solutions for their clients. The company is recognized for its dedication to exceptional service and creating memorable experiences.
Department information: The focus of this division is on Group Travel Programs, Corporate & Incentive Travel and Travel Experiences & Logistics, providing itineraries consisting of hotels along with ground services experiences across three destinations: UK, Ireland, and France.
Role Summary: Responsible for overseeing daily sales performance and operational activities across multiple teams or locations. Leads and motivates staff, monitors team performance, and ensures operational procedures are followed consistently. Acts as a key link between management and frontline teams, supporting business objectives through effective coordination, problem-solving, and strategic decision-making.
Key Responsibilities:
- Oversee the daily allocation of work, ensuring all client deadlines and service standards are consistently met.
- Act as the primary point of contact for the team, providing proactive support.
- Promote best practices and ensure full compliance with company policies and procedures.
- Work closely with the Line Manager to provide updates to AC Management, including team performance, monitoring training needs, and development progress.
- Develop, implement, and maintain Standard Operating Procedures (SOPs) to improve efficiency and service quality.
- Support the team in sourcing suitable alternatives when requested services are unavailable.
- Handle and resolve escalated customer complaints and staff challenges by identifying root causes, implementing corrective and preventative measures, and ensuring timely solutions while maintaining high service standards and team morale.
- Coordinate emergency phone cover schedules and bank holiday rotas in the absence of the Manager.
- Handle initial client enquiries promptly, ensuring same-day acknowledgement and regular updates.
- Build and maintain strong client relationships, resolving issues and communicating new product updates effectively.
Groups Sales & Operations Supervisor in London employer: AC Group
Contact Detail:
AC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Sales & Operations Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those connected to group sales and operations. Attend events or join online forums where you can chat with potential employers and showcase your passion for creating memorable travel experiences.
✨Tip Number 2
Prepare for interviews by researching the company and its brands. Understand their unique selling points and think about how your skills can enhance their exceptional service. We want you to show them that you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves handling escalated customer complaints, be ready to discuss how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get your application in and let’s make some travel magic happen together!
We think you need these skills to ace Groups Sales & Operations Supervisor in London
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or insights that connect you to the role of Groups Sales & Operations Supervisor. We want to see how your enthusiasm aligns with our mission of delivering exceptional service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight relevant experience in group travel, sales, or operations. We appreciate when applicants take the time to show us how their skills match what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We value clarity, so make it easy for us to see why you're a great fit for the position without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values.
How to prepare for a job interview at AC Group
✨Know the Company Inside Out
Before your interview, make sure you research AC Group thoroughly. Understand their three brands and what sets them apart in the travel industry. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their mission of delivering exceptional service.
✨Showcase Your Leadership Skills
As a Groups Sales & Operations Supervisor, you'll need to lead and motivate teams. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to monitor performance and implement best practices, as this will resonate well with the interviewers.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially regarding customer complaints and operational challenges. Think of specific situations where you've identified root causes and implemented effective solutions. This will show your capability to handle escalated issues while maintaining high service standards.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've built strong client relationships in the past. Share examples of how you’ve communicated updates and resolved issues promptly. This will illustrate your ability to act as a key link between management and frontline teams.