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- Tasks: Create bespoke travel itineraries and manage client relationships with top-notch service.
- Company: Dynamic travel company focused on group travel and unique experiences.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a vibrant team and make unforgettable travel experiences for clients.
- Qualifications: Strong attention to detail and excellent communication skills required.
- Other info: Fast-paced environment with plenty of opportunities to learn and grow.
The predicted salary is between 30000 - 40000 £ per year.
Department information: The focus of this division is on Group Travel Programs, Corporate & Incentive Travel and Travel Experiences & Logistics. Providing itineraries consisting of hotels along with ground services experiences.
Role Summary: Responsible for ensuring that all duties are carried out with extremely high attention to detail and that levels of service offered from initial quote stage to final confirmations and beyond, are second to none.
Tasks & Responsibilities:
- Deal with initial enquiries from clients in a timely manner by offering regular updates and same day acknowledgements.
- Manage client relationships as the client's main point of contact, delivering proactive support, communicating new product updates, and resolving issues across the entire booking and travel journey.
- Work to deadlines on creating detailed and bespoke itineraries that exactly match the client’s needs, budget and expectations.
- Maximise revenue by aiming to convert all enquiries, proactively following up after initial offers, and identifying opportunities to re-quote where appropriate.
- Recognising and maximising on all opportunities to upsell.
- Negotiate competitive rates with suppliers where no contracts are in place and re-negotiate ad hoc rates with contracted suppliers as business needs dictate.
- Liaise with suppliers to check availability and ultimately book and confirm all aspects of travel.
- Ensure all bookings are accurately entered into the operating system (Tourplan) and that records are maintained and always updated.
Groups Sales & Operations Executive in London employer: AC Group
Contact Detail:
AC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Sales & Operations Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work in group sales and operations. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your attention to detail! When you get the chance to chat with potential employers, highlight your ability to manage client relationships and create bespoke itineraries. Share specific examples of how you've gone above and beyond to meet client needs in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them why you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly shows your genuine interest in joining our team and makes it easier for us to spot your application.
We think you need these skills to ace Groups Sales & Operations Executive in London
Some tips for your application 🫡
Show Off Your Attention to Detail: In your application, make sure to highlight your attention to detail. We want to see how you ensure accuracy in your work, especially when it comes to creating bespoke itineraries and managing client relationships.
Be Proactive in Your Approach: Demonstrate your proactive nature by sharing examples of how you've managed client relationships or resolved issues in the past. We love candidates who take the initiative and keep clients updated throughout their journey.
Tailor Your Application: Make your application stand out by tailoring it to our specific needs. Reference your experience with group travel programs or corporate travel, and show us how you can maximise revenue and upsell effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at AC Group
✨Know Your Itinerary Inside Out
Before the interview, make sure you understand the role's focus on Group Travel Programs and Corporate & Incentive Travel. Familiarise yourself with common itineraries and logistics involved in travel planning. This will help you demonstrate your attention to detail and ability to create bespoke experiences.
✨Showcase Your Client Relationship Skills
Be prepared to discuss how you've managed client relationships in the past. Think of specific examples where you provided proactive support or resolved issues effectively. This will show that you can be the main point of contact and maintain high service levels throughout the booking journey.
✨Demonstrate Your Sales Acumen
Since maximising revenue is key, come ready to talk about your experience with upselling and converting enquiries. Share any strategies you've used to follow up with clients and how you've identified opportunities to re-quote. This will highlight your proactive approach to sales.
✨Familiarise Yourself with Tourplan
If you have experience with Tourplan or similar operating systems, mention it during the interview. If not, do a bit of research to understand how it works. Being able to discuss how you would accurately enter bookings and maintain records will show your readiness for the role.