Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate teams to deliver exceptional group travel experiences.
- Company: Join a reputable travel company known for its outstanding service and memorable experiences.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Be the driving force behind unforgettable travel adventures across Europe.
- Qualifications: Experience in sales and operations management, with strong leadership skills.
- Other info: Opportunity to work in a vibrant team and make a real impact in the travel industry.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
The AC Group, established in 1999, has built a strong reputation for delivering exceptional service in group and individual travel planning. It operates under three distinct brands: AC Tours, specializing in leisure group travel across Europe; AC Luxe, focusing on bespoke travel experiences; and FTP, a premier French tour operator offering tailor-made group tours, conferences, and educational trips. Together, these brands provide high-quality, customized travel solutions for their clients. The company is recognized for its dedication to exceptional service and creating memorable experiences.
Department information:
The focus of this division is on Group Travel Programs, Corporate & Incentive Travel and Travel Experiences & Logistics. Providing itineraries consisting of hotels along with ground services experiences across 3 destinations: UK, Ireland and France.
Role Summary:
Responsible for overseeing daily sales performance and operational activities across multiple teams or locations. Leads and motivates staff, monitors team performance, and ensures operational procedures are followed consistently. Acts as a key link between management and frontline teams, supporting business objectives through effective coordination, problem-solving, and strategic decision-making.
Key Responsibilities:
- Oversee the daily allocation of work, ensuring all client deadlines and service standards are consistently met.
- Act as the primary point of contact for the team, providing proactive support.
- Promote best practices and ensure full compliance with company policies and procedures.
- Work closely with the Line Manager to provide updates to AC Management, including team performance, monitoring training needs, and development progress.
- Develop, implement, and maintain Standard Operating Procedures (SOPs) to improve efficiency and service quality.
- Support the team in sourcing suitable alternatives when requested services are unavailable.
- Handle and resolve escalated customer complaints and staff challenges by identifying root causes, implementing corrective and preventative measures, and ensuring timely solutions while maintaining high service standards and team morale.
- Coordinate emergency phone cover schedules and bank holiday rotas in the absence of the Manager.
- Handle initial client enquiries promptly, ensuring same-day acknowledgement and regular updates.
- Build and maintain strong client relationships, resolving issues and communicating new product updates effectively.
Groups Sales & Operations Supervisor in City of London employer: AC Group
Contact Detail:
AC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Sales & Operations Supervisor in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work with group sales and operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its brands. Knowing the ins and outs of AC Tours, AC Luxe, and FTP will show you're genuinely interested and ready to contribute to their mission of exceptional service.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves handling escalated customer complaints, think of examples from your past experiences where you turned a challenging situation into a positive outcome.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Groups Sales & Operations Supervisor in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Groups Sales & Operations Supervisor role. Highlight your experience in overseeing teams and managing operations, as well as any relevant travel industry knowledge. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Skills: Since this role involves leading and motivating staff, be sure to include examples of how you've successfully managed teams in the past. We love to see candidates who can inspire others and drive performance, so don’t hold back on sharing your achievements!
Demonstrate Problem-Solving Abilities: In your application, mention specific instances where you've tackled challenges or resolved customer complaints effectively. We value proactive problem-solvers who can maintain high service standards, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at AC Group!
How to prepare for a job interview at AC Group
✨Know the Company Inside Out
Before your interview, make sure you research AC Group thoroughly. Understand their three brands and what makes them unique in the travel industry. This knowledge will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in contributing to their mission of delivering exceptional service.
✨Showcase Your Leadership Skills
As a Groups Sales & Operations Supervisor, you'll need to lead and motivate teams. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to monitor performance and implement best practices, as this will resonate well with the interviewers.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially regarding customer complaints or operational challenges. Think of specific situations where you've identified root causes and implemented effective solutions. This will showcase your strategic decision-making abilities and your commitment to maintaining high service standards.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about their expectations for the role, how they measure team performance, or what challenges the department is currently facing. This not only shows your interest but also helps you gauge if the company culture aligns with your values.