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- Tasks: Create bespoke travel itineraries and manage client relationships with top-notch service.
- Company: Dynamic travel company focused on group travel and unique experiences.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a vibrant team and make travel dreams come true for clients.
- Qualifications: Strong attention to detail and excellent communication skills required.
- Other info: Fast-paced environment with plenty of room for career advancement.
The predicted salary is between 30000 - 40000 £ per year.
Department information: The focus of this division is on Group Travel Programs, Corporate & Incentive Travel and Travel Experiences & Logistics. Providing itineraries consisting of hotels along with ground services experiences.
Role Summary: Responsible for ensuring that all duties are carried out with extremely high attention to detail and that levels of service offered from initial quote stage to final confirmations and beyond, are second to none.
Tasks & Responsibilities:
- Deal with initial enquiries from clients in a timely manner by offering regular updates and same day acknowledgements.
- Manage client relationships as the client's main point of contact, delivering proactive support, communicating new product updates, and resolving issues across the entire booking and travel journey.
- Work to deadlines on creating detailed and bespoke itineraries that exactly match the client’s needs, budget and expectations.
- Maximise revenue by aiming to convert all enquiries, proactively following up after initial offers, and identifying opportunities to re-quote where appropriate.
- Recognising and maximising on all opportunities to upsell.
- Negotiate competitive rates with suppliers where no contracts are in place and re-negotiate ad hoc rates with contracted suppliers as business needs dictate.
- Liaise with suppliers to check availability and ultimately book and confirm all aspects of travel.
- Ensure all bookings are accurately entered into the operating system (Tourplan) and that records are maintained and always updated.
Groups Sales & Operations Executive in City of London employer: AC Group
Contact Detail:
AC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Sales & Operations Executive in City of London
✨Tip Number 1
Get to know the company inside out! Research their Group Travel Programs and understand their approach to client relationships. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As the main point of contact for clients, being able to convey information clearly and confidently is key. Try role-playing with a friend or family member to get comfortable with potential client scenarios.
✨Tip Number 3
Showcase your attention to detail! During interviews, share examples of how you've managed complex tasks or projects in the past. Highlighting your ability to create bespoke itineraries will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After any interview or networking event, send a thank-you email. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Groups Sales & Operations Executive in City of London
Some tips for your application 🫡
Show Your Attention to Detail: In your application, make sure to highlight your attention to detail. We’re looking for someone who can manage complex itineraries and ensure everything runs smoothly, so give us examples of how you've nailed this in the past!
Be Proactive in Your Communication: Since you'll be the main point of contact for clients, it’s crucial to demonstrate your communication skills. Let us know how you’ve kept clients updated and resolved issues quickly in previous roles.
Tailor Your Application: Make your application stand out by tailoring it to our specific needs. Reference the job description and show us how your experience aligns with the responsibilities we’ve outlined, especially around creating bespoke itineraries.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us during the hiring journey!
How to prepare for a job interview at AC Group
✨Know Your Itinerary Inside Out
Before the interview, make sure you understand the role's focus on creating detailed and bespoke itineraries. Familiarise yourself with common travel programmes and logistics to demonstrate your knowledge and passion for the industry.
✨Showcase Your Attention to Detail
Since this role requires high attention to detail, prepare examples from your past experiences where you successfully managed complex tasks or projects. Highlight how your meticulous nature contributed to positive outcomes.
✨Demonstrate Proactive Communication Skills
As the main point of contact for clients, it's crucial to show that you can communicate effectively. Prepare to discuss how you've handled client relationships in the past, including how you provided updates and resolved issues promptly.
✨Be Ready to Discuss Revenue Maximisation
Think about ways you've previously maximised revenue or upsold products in your past roles. Be prepared to share specific strategies or techniques you've used to convert enquiries and negotiate competitive rates.