Dispatch and Pallet Truck Department Supervisor

Our growing business has been all about British apples and pears since 1947.

From father to son, every day for over 75 years, our family business is growing. We innovate and change but our values always stay the same. We\’re a team who pride ourselves on the Goathams way, passionate about growing the very best quality British apples and pears.

An opportunity has arisen for capable individuals with an eye for detail to join our Production team in the role of Dispatch and Pallet Truck Department Supervisor.

The Dispatch Supervisor is responsible for overseeing daily operations within the Dispatch and Production areas, ensuring efficiency, accuracy, safety, and compliance with all relevant company policies, customer specifications, and UK regulatory standards.

Key Responsibilities

Operational Oversight:

• Supervise daily dispatch operations, ensuring timely loading and unloading of goods.
• Oversee the team of pallet truck drivers, dispatch operatives, reach truck operators and transport desk operatives, providing direction and support to maintain efficient workflow.
• Monitor and ensure adherence to customer specific order requirements and delivery schedules.

Rota Management:

• Manage staff rotas and ensure all holiday requests are considered and adequately covered to maintain operational continuity.
• Coordinate closely with the Transport Desk, ensuring all transport requirements, schedules, and deadlines are met.

Stock Control:

• Ensure all dispatch staff accurately complete stock checks using the Cirrus stock control system, maintaining accurate records for stock levels and movement.
• Investigate and rectify stock discrepancies promptly, coordinating with other departments as needed.

H&S And Compliance:

• Conduct and verify daily equipment checks and temperature monitoring, maintaining records as required by company and regulatory standards.
• Assure the materials are stored in correct temperature ranges according to customer requirements.
• Ensure strict compliance with Health & Safety, Food Safety, and Hygiene policies, aligning with BRC and customer requirements.
• Regularly audit dispatch processes to maintain high standards and continuous improvement.
• Ensure all relevant equipment checks are carried out daily, all defects reported and solved in a timely manner.
• Ensure correct usage and compliance with company-provided Personal Protective Equipment (PPE).

Inter-departmental Coordination:

• Act as a liaison between Dispatch and other departments (e.g., Quality Control, Production, Transport) to facilitate effective communication and smooth operational flow.
• Report issues promptly and collaborate effectively to resolve operational challenges.

Team Leadership:

• Provide effective supervision, training, and mentoring to Dispatch departments staff.
• Encourage a culture of accountability, safety, and teamwork within the department.
• Address performance concerns promptly and escalate as needed.

All employees, in all departments are expected to adhere to company Health & Safety Policies, Food Safety Policies and Hygiene Policies at all times. These policies are not only for your safety and well-being, but to ensure that we comply with customer and BRC requirements.

Company provided Personal Protective Equipment (PPE) to be worn as per requirements set out in our Policies.

The Hours You Would Work:
Any 5 days out of 7 (including weekends). Normal working hours 07:30 – 16:30, but some flexibility might be required in finish times.

Rate Of Pay:
£35738.30 /year (based on 45 hours working week). The salary will be subject to review after the initial six months.

What Else We Can Offer You:
28 days holiday including bank holidays (with an opportunity to earn more holiday based on your length of service)
Pension scheme
Fortnightly pay
Learning and development opportunities
Free onsite parking
An Opportunity To Occupy Our Company Accommodation If Required:
Access to free Wi-Fi

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