At a Glance
- Tasks: Manage service calls, dispatch technicians, and keep customer files organised.
- Company: Join a supportive team at AC Corporation in Greensboro, NC.
- Benefits: Earn up to $30/hour, plus medical, dental, and vision insurance.
- Other info: Enjoy a friendly work environment with great career growth opportunities.
- Why this job: Be the vital link in our service process and make a real difference.
- Qualifications: High school diploma and 3 years of dispatch experience required.
The predicted salary is between 60000 - 60000 £ per year.
The Service Coordinator is responsible for taking incoming customer calls and creating Service Report tickets for each service while keeping the process organized and customer files updated in our database.
Essential Duties and Responsibilities
- Receive service calls, dispatch appropriate technician and update dispatch board.
- Create work order number for each job.
- Coordinate with Project Managers on job startups and supply technician with appropriate instructional documentation.
- Facilitate rental equipment as necessary through purchasing department.
- Obtain billing information from new customers and give required forms to Contract Billing Administrator for entry into system.
- Enter job data into database from processed time sheets or service reports.
- Alert after hours phone service which technician is on call for the evening.
- Assist accounts receivable with collections on past due amounts.
- Assist with scheduling of service with other vendors to complete jobs.
- Administrative tasks such as creating quotes and necessary research to assist Service Leads and Ops Manager / Service Leads.
Qualifications & Required Skills
- High school diploma or GED.
- Minimum of 3 years of experience in dispatch.
- Ability to think critically.
- Excellent analytical skills and attention to detail.
- Proficient in MS Office to include Outlook, Excel and Word.
- Proficient with web-based systems.
- Excellent verbal and written communication skills.
- Positive and friendly demeanor.
Physical Requirements
- Sit for long periods of time during a regular workday.
- Long hours on keyboard.
- Use hands and arms to reach for, handle and manipulate objects.
- Able to bend and squat.
What we offer:
- Up to $30 an hour to start, DOE.
- Supportive work environment.
- Medical, Dental and Vision Insurance.
- Company paid life insurance, short and long term disability.
- 401(k) match of 100% up to 4%.
- 3 weeks first year earned by accrual.
Service Dispatcher / Greensboro, NC / Up to $30 p/h DOE employer: AC Corporation
AC Corporation offers a supportive work environment in Greensboro, NC, where employees can thrive as Service Dispatch Coordinators. With competitive pay of up to $30 per hour and comprehensive benefits including medical, dental, and vision insurance, as well as a generous 401(k) match, the company prioritises employee well-being and growth. The culture fosters collaboration and inclusivity, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Dispatcher / Greensboro, NC / Up to $30 p/h DOE
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the industry. You never know who might have a lead on a Service Dispatcher role or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with a recruiter or hiring manager, make sure you can clearly explain why you're the perfect fit for the job. Highlight your experience and skills that match the job description.
✨Tip Number 3
Stay organised! Keep track of the jobs you’ve applied for and follow up if you haven’t heard back. A quick email can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from our platform, and it gives you a better chance to stand out. Plus, it’s super easy to do!
We think you need these skills to ace Service Dispatcher / Greensboro, NC / Up to $30 p/h DOE
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Dispatcher role. Highlight your experience in dispatch and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Be Detail-Oriented:Attention to detail is key for a Service Dispatcher. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at AC Corporation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Dispatcher. Familiarise yourself with the essential duties listed in the job description, like handling service calls and coordinating with technicians. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Service Dispatcher, excellent verbal and written communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've effectively communicated in past roles, especially when dealing with customers or team members.
✨Highlight Your Organisational Skills
This role requires a knack for organisation and attention to detail. Be ready to discuss specific instances where you've successfully managed multiple tasks or projects simultaneously. Mention any tools or systems you've used to keep things organised, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, or the tools they use for dispatching. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
