At a Glance
- Tasks: Provide essential admin support to contract managers and ensure smooth service operations.
- Company: Join a stable, well-established engineering company in Carrickfergus.
- Benefits: Competitive salary, 30 days annual leave, and a company pension scheme.
- Other info: Enjoy a friendly work environment with opportunities for growth.
- Why this job: Be the backbone of our service team and make a real difference.
- Qualifications: Experience in a technical admin role and strong IT skills required.
The predicted salary is between 26000 - 30000 £ per year.
We are seeking an experienced and organised Service Administrator to join our team in Carrickfergus. This is a newly created role designed to provide dedicated administrative support to our contract managers and operations team, allowing them to focus on client relationships and service delivery. The successful candidate will be the administrative backbone of our service operation processing job records, coordinating vehicle administration, supporting invoicing, and ensuring our job management systems are accurate and up to date. We are looking for someone who has worked in a similar technical or trade service environment and is comfortable operating in a fast-paced, engineer-led business.
Key Responsibilities
- Job Management & Records
- Process and file completed job sheets accurately within the company job management system
- Maintain up-to-date records of planned preventative maintenance visits, reactive callouts, and site attendance
- Support contract managers with job scheduling coordination and diary management
- Ensure job records are complete, accurate, and ready for invoicing
- Invoicing Support
- Raise sales invoices from approved job sheets and contract managers instruction
- Liaise with contract managers to resolve any queries on job records prior to invoicing
- Maintain accurate records of invoiced and outstanding works
- Support the finance function with purchase invoice processing as required
- Vehicle & Fleet Administration
- Coordinate MOT bookings, service appointments, and vehicle inspections for the company fleet
- Maintain vehicle records and ensure compliance with service intervals
- Liaise with garages and fleet suppliers to arrange repairs and maintenance
- Keep vehicle administration records up to date
- Parts & Consumables Support
- Support the ordering of parts, consumables, and workshop materials as directed by the Operations Manager
- Maintain accurate records of orders placed and deliveries received
- General Administration
- Open, sort, and distribute incoming mail and correspondence
- Maintain organised filing systems both electronically and in hard copy
- Provide general administrative support to contract managers and the Operations Manager
- Assist with onboarding administration for new engineers as required
- Assist with the completion of supplier registration forms, prequalification questionnaires, and vendor documentation as required
- Input job records, service reports, and completion data into customer job management and facilities management portals as required
Essential Criteria
- Proven experience in an administrative role within a technical, trade, or engineering service environment
- Comfortable working in an engineer-led environment and familiar with concepts such as job cards, service records, and PPM schedules
- Strong IT skills including proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with job management, CRM, or service management software
- Highly organised with excellent attention to detail
- Able to manage a varied workload and prioritise effectively in a busy environment
- Good communicator written and verbal with the ability to liaise confidently with customers, engineers, contract managers, and suppliers
- Discreet and professional in handling confidential information
- High standard of written and verbal English able to produce clear, accurate correspondence and documentation
Desirable Criteria
- Experience in the generator, electrical, or mechanical services industry
- Familiarity with purchase and sales ledger processes
- Experience coordinating vehicle or fleet administration
- Knowledge of Northern Ireland's construction or facilities management sector
What We Offer
- Competitive salary of £26,000 - £30,000 dependent on experience
- Permanent, full-time position with a stable and well-established company
- A varied and interesting role supporting a busy engineering operation
- Friendly, professional working environment based in Carrickfergus
- 30 days annual leave
- Company pension scheme
Service Administrator in Carrickfergus employer: AC Automation
Join our dynamic team in Carrickfergus as a Service Administrator, where you will play a crucial role in supporting our engineering operations. We offer a competitive salary, a friendly and professional work environment, and ample opportunities for personal and professional growth within a well-established company. With 30 days of annual leave and a commitment to employee development, we ensure that our staff feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Carrickfergus
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and service sectors. Let them know you're on the lookout for a Service Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Familiarise yourself with their job management systems and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in administrative roles within technical environments. This will help you feel more confident when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Service Administrator in Carrickfergus
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administrative roles, especially in technical or trade environments. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Administrator role. Share specific examples of how you've supported teams in the past and how you can bring that same energy to us.
Show Off Your IT Skills:Since we’re all about efficiency, make sure to mention your proficiency in Microsoft Office and any job management software you’ve used. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at AC Automation
✨Know Your Stuff
Make sure you brush up on your knowledge of job management systems and administrative processes relevant to the role. Familiarise yourself with terms like job cards, service records, and PPM schedules, as these will likely come up during the interview.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your ability to manage a varied workload and prioritise tasks effectively. Think of specific situations where you successfully handled multiple responsibilities in a fast-paced environment, as this will resonate well with the interviewers.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role involves liaising with contract managers, engineers, and suppliers, being able to communicate effectively is crucial. Consider doing mock interviews with a friend to refine your verbal communication skills.
✨Be Ready for Technical Questions
Expect questions related to your experience in a technical or trade service environment. Be prepared to discuss your familiarity with software tools like Microsoft Office and any job management or CRM systems you've used. Highlight how these experiences make you a great fit for the role.
