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- Tasks: Coordinate servicing and repair projects while managing spare parts orders and warranty claims.
- Company: ABUS is a leading manufacturer of industrial crane systems, known for quality and reliable service.
- Benefits: Enjoy a competitive salary, 25 days holiday, and extensive training opportunities.
- Why this job: Join a supportive team where your organisational skills and customer focus are valued.
- Qualifications: Excellent customer service skills, engineering background, and a full UK driving license required.
- Other info: Normal working hours are Monday to Friday, 08:00 – 17:00 in Yateley, Hampshire.
The predicted salary is between 28800 - 42000 £ per year.
ABUS is one of the world’s leading manufacturers of industrial crane systems, crane components and electric hoists. As an international company, ABUS stands for the highest quality products and reliable customer service. Honesty, safety and quality are the most important values of our company.
After‑Sales Coordinator – Full time, Permanent
Due to expansion, we have an exciting opportunity for an After‑Sales Coordinator to join our service team. If you’re someone who enjoys organisation, solving problems, and communicating with customers daily, we’d love to hear from you.
In this role, you’ll be contributing to the smooth coordination of servicing and repair projects, ensuring they’re completed on time and to a high standard. You’ll also handle spare parts orders and warranty claims, playing a key role in keeping our after‑sales support running efficiently. As part of your responsibilities, you’ll proactively contact both new and existing customers to maintain strong relationships and drive new business acquisition.
This is a great chance to make the role your own, within a company where your attention to detail, organisational skills, and customer focus will be truly valued.
Hours: 08:00 – 17:00 Monday to Friday
Location: Yateley, Hampshire
Who are we looking for?
- Excellent customer service skills with a positive and enthusiastic attitude
- Confident in initiating conversations with potential clients
- Engineering education or background
- Full UK Driving Licence
- Keen and willing to learn and understand the product range
What can you expect from us?
- Competitive salary based on experience
- Extensive induction process with internal training on software and products
- 25 days holiday + 8 bank holidays
We’re a supportive team that values professionalism, high standards, and a positive, can‑do attitude. If you’re looking for a stable, full‑time role with plenty of variety and the backing of a family‑run company, apply today
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After Sales Coordinator employer: ABUS Crane Systems Ltd
Contact Detail:
ABUS Crane Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Coordinator
✨Tip Number 1
Familiarise yourself with ABUS's product range and services. Understanding their industrial crane systems and components will not only help you in conversations but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves daily communication with customers, practice how to handle inquiries and complaints effectively, showcasing your problem-solving abilities.
✨Tip Number 3
Network within the industry. Attend relevant events or join online forums related to industrial equipment and after-sales support. This can help you make connections that might lead to valuable insights or referrals.
✨Tip Number 4
Prepare to discuss your organisational skills and experiences in managing projects. Think of specific examples where you've successfully coordinated tasks or improved processes, as this will be crucial for the After-Sales Coordinator role.
We think you need these skills to ace After Sales Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the After Sales Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer service, problem-solving, or project coordination. Use specific examples to demonstrate your organisational skills and attention to detail.
Show Enthusiasm: Convey your passion for customer service and your eagerness to learn about ABUS's products in your application. A positive attitude can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at ABUS Crane Systems Ltd
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your positive attitude and enthusiasm when discussing these experiences.
✨Demonstrate Problem-Solving Abilities
As an After Sales Coordinator, you'll need to solve problems efficiently. Think of scenarios where you've had to troubleshoot issues or coordinate solutions, and be ready to discuss these during the interview.
✨Familiarise Yourself with the Product Range
Having a solid understanding of ABUS's products will set you apart. Do some research on their crane systems and electric hoists, and be prepared to discuss how your engineering background can contribute to your role.
✨Prepare Questions for the Interviewers
Engage with the interviewers by preparing thoughtful questions about the company culture, team dynamics, and expectations for the After Sales Coordinator role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.