At a Glance
- Tasks: Coordinate servicing and repair projects while managing spare parts orders and warranty claims.
- Company: ABUS is a leading manufacturer of industrial crane systems, known for quality and reliable service.
- Benefits: Enjoy a competitive salary, 25 days holiday, and extensive training opportunities.
- Other info: Normal working hours are Monday to Friday, 08:00 – 17:00 in Yateley, Hampshire.
- Why this job: Join a supportive team where your organisational skills and customer focus are valued.
- Qualifications: Excellent customer service skills, engineering background, and a full UK driving license required.
The predicted salary is between 28800 - 42000 £ per year.
ABUS is one of the world’s leading manufacturers of industrial crane systems, crane components and electric hoists. As an international company, ABUS stands for the highest quality products and reliable customer service. Honesty, safety and quality are the most important values of our company.
After‑Sales Coordinator - Full time, Permanent
Due to expansion, we have an exciting opportunity for an After‑Sales Coordinator to join our service team. If you’re someone who enjoys organisation, solving problems, and communicating with customers daily, we’d love to hear from you.
In this role, you’ll be contributing to the smooth coordination of servicing and repair projects, ensuring they’re completed on time and to a high standard. You’ll also handle spare parts orders and warranty claims, playing a key role in keeping our after‑sales support running efficiently. As part of your responsibilities, you’ll proactively contact both new and existing customers to maintain strong relationships and drive new business acquisition.
This is a great chance to make the role your own, within a company where your attention to detail, organisational skills, and customer focus will be truly valued.
Hours: 08:00 – 17:00 Monday to Friday
Location: Yateley, Hampshire
Who are we looking for?
- Excellent customer service skills with a positive and enthusiastic attitude
- Confident in initiating conversations with potential clients
- Engineering education or background
- Full UK Driving Licence
- Keen and willing to learn and understand the product range
What can you expect from us?
- Competitive salary based on experience
- Extensive induction process with internal training on software and products
- 25 days holiday + 8 bank holidays
We’re a supportive team that values professionalism, high standards, and a positive, can‑do attitude. If you’re looking for a stable, full‑time role with plenty of variety and the backing of a family‑run company, apply today
After Sales Coordinator in Yateley employer: ABUS Crane Systems Ltd
ABUS is an exceptional employer that prioritises employee growth and development, offering extensive training and a supportive work environment in Yateley, Hampshire. With a strong emphasis on professionalism and teamwork, employees enjoy a competitive salary, generous holiday allowance, and the opportunity to make a meaningful impact within a family-run company known for its high-quality products and reliable customer service.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Coordinator in Yateley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ABUS Crane Systems Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ABUS Crane Systems Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace After Sales Coordinator in Yateley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ABUS Crane Systems Ltd:Your cover letter is your chance to shine! Tell us why you want to work at ABUS Crane Systems Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ABUS Crane Systems Ltd!
How to prepare for a job interview at ABUS Crane Systems Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
