At a Glance
- Tasks: Lead multidisciplinary teams to create inclusive and accessible service designs.
- Company: Join NEC Software Solutions, a leader in innovative service design.
- Benefits: Enjoy private medical cover, generous holiday, and a fantastic pension scheme.
- Other info: Collaborative environment with opportunities for professional growth and learning.
- Why this job: Make a real impact by championing user-centred design in diverse projects.
- Qualifications: Degree or relevant professional experience in Service Design required.
The predicted salary is between 56700 - 69300 £ per year.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
The role involves:
- Leading and directing projects – You’ll lead multidisciplinary teams and clients in the pursuit of inclusive, accessible and planet-friendly services.
- Team support and management – You’ll help to support the service design team by inspiring and line managing team members, including overseeing appraisals and professional development.
- Defining and refining practice – You’ll help to define the way our disciplines work together, and progress the way NEC Digital Studio does inclusive, sustainable design.
- Supporting new business – You’ll help NEC Digital Studio find and win work by spotting opportunities with clients and helping with proposals and pitches.
We welcome applicants from all professional backgrounds. Our minimum criteria is that you have a degree or professional experience that is relevant to Service Design.
Your skills and experience:
- Research – Scope, plan and conduct research activities to identify and articulate the key factors influencing the service, its users and the wider operating environment.
- Strategy & systems thinking – Familiar with systems thinking, you lead teams and clients to map and analyse strategies, systems and scenarios.
- User-centred journeys & experiences – You choose the right approaches to lead projects to outcomes that are great for the user, feasible to implement, and fit the client’s strategic vision.
- Bridging design and delivery – Build strong working relationships across multidisciplinary teams, facilitating collaboration between design, product and technical stakeholders.
- Facilitation – You lead teams to design and deliver engaging and effective workshops.
- Visual communication – You lead teams to make clear and compelling points through well-designed visuals.
- Written communication – You guide teams on the most appropriate written formats and structures for each project.
- Recommendation & implementation – You work with stakeholders to identify what change is possible and how to bring it about.
- Prototyping – You lead teams, clients and stakeholders to scope targeted prototyping exercises.
- Stakeholder management – You know how to negotiate and guide clients and stakeholders towards positive outcomes.
- Managing complexity and ambiguity – Services are complex and messy! You’re up for leaping into the unknown.
- Proactive and autonomous – You can lead the conversation, and look for ways to participate and add value.
Experience working in Health or Pharma sectors would be ideal.
We work with central and local government, the NHS, charity and private sector organisations. All of our Service Designers are supported by more senior members of the Service Design team.
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