NEC Software Solutions UK in Hartlepool is seeking a Service Desk Analyst to provide first‑line IT support for users, handling incidents, requests and changes within documented procedures. The role runs Monday to Friday, 08:00–16:30, with hybrid working from our Hartlepool office.
You will log, diagnose and escalate issues, manage mailboxes, update ITSM records and keep users informed of progress while contributing to team success and service targets.
Hybrid IT Service Desk Analyst – First-Line Support employer: Abundant Code
Capgemini is an exceptional employer, offering a dynamic work environment in London that fosters innovation and collaboration within the Energy & Utilities sector. With a strong commitment to employee wellbeing, extensive training opportunities, and a culture that prioritises inclusivity and talent development, Capgemini empowers its employees to drive meaningful change through data and AI. As a leader in ethical business practices, the company not only supports career growth but also encourages exploration and continuous learning, making it an attractive place for professionals seeking impactful and rewarding careers.
