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- Tasks: Support GP practices with onboarding and training on our innovative health tech platform.
- Company: Join Abtrace, a pioneering health tech company transforming primary care in London.
- Benefits: Enjoy competitive salary, private pension, flexible working, and generous leave policies.
- Why this job: Make a real difference in patient health while working with cutting-edge technology.
- Qualifications: Experience as a GP Practice Manager and exceptional people skills required.
- Other info: Be part of a dynamic team dedicated to improving healthcare outcomes for millions.
The predicted salary is between 36000 - 60000 £ per year.
The Company Abtrace is a health tech company based in London, with a team of doctors, researchers, developers and data scientists that bring together software engineering, machine learning expertise and medical experience to build clinical algorithms to support primary care clinicians. The team is dedicated to creating digital health software to deliver Population Health interventions individualized to patients. This involves the continuous scanning of the entire health record of a patient to detect signals of deterioration, early onset of new disease and opportunities for preventative interventions. Our innovative platform empowers GP practices, Primary Care Networks (PCNs), and Integrated Care Boards (ICBs) to streamline patient management, improve outcomes, and maximise funding. We work with over 250 primary care practices covering 2.5 million patients.
We are looking for an experienced GP Practice Manager to join our team as a Practice Support Specialist; to ensure our clients achieve the best possible outcomes with our software. If you meet the following criteria, we want to hear from you:
- A solid understanding of how GP practices operate
- Experience with QOF and monitoring recall
- Exceptional people skills
- Enthusiasm for technology in primary care
The ideal candidate will bring a strategic mindset, operational expertise, and a commitment to fostering great customer relationships.
Responsibilities
- Account Management: Guide GP practices through the onboarding process, ensuring smooth setup and configuration of the Abtrace platform. Build and maintain strong relationships with clients, acting as their primary point of contact.
- Training & Support: Deliver effective user training sessions tailored to various team members within a practice. Use your experience in recall searches to teach users how to recreate these in the Abtrace software. Provide ongoing support, resolving issues promptly and liaising with the wider team to reach solutions quickly.
- Proactive Engagement: Monitor client usage data to identify opportunities for improvement and maximise adoption. Act proactively to ensure practices derive maximum value from the software.
- Feedback & Collaboration: Collect and communicate user feedback, feature requests, and potential improvements to the technical team. Collaborate with the company clinicians to address any client concerns requiring clinical expertise.
Essential Criteria
- Experience working in a GP practice setting as a Practice Manager.
- Exceptional interpersonal and communication skills, with a proven ability to build and nurture professional relationships.
- Strong organisational and self‑direction capabilities, able to manage your time effectively while working independently.
- Solid understanding of GP practice operations, including workflows, use of searches in EMIS/SystmOne, and how these have implications for practice performance / payments.
- Comprehensive understanding of recall for QOF, Locally Commissioned Services, and Medication Monitoring.
- Proven experience in relationship management or customer‑facing roles.
Benefits
- Competitive salary, depending on experience.
- Private Pension.
- Generous maternity/paternity leave.
- Flexi working & possibility for remote working.
- Company's office in Paddington - easy commute and comfortable surroundings.
- Motivated, highly functioning, multi-disciplinary team.
- Opportunity to be involved in ground-breaking technology impacting patient health.
Practice Support Specialist employer: Abtrace
Contact Detail:
Abtrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the health tech space, especially those who work with GP practices. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or through mutual contacts, be ready to discuss how your experience aligns with their needs. Tailor your pitch to highlight your understanding of GP practice operations and technology.
✨Tip Number 3
Don’t shy away from asking questions during interviews! This shows your enthusiasm for the role and helps you understand how you can contribute to their mission. Ask about their current challenges and how you can help improve client relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our innovative team at Abtrace.
We think you need these skills to ace Practice Support Specialist
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the ins and outs of GP practices and how they operate. Highlight your experience with QOF and recall processes in your application to show us you're the right fit for the Practice Support Specialist role.
Show Off Your People Skills: We love a candidate who can build strong relationships! Use your application to demonstrate your exceptional interpersonal skills and how you've successfully managed client relationships in the past.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific requirements of the role. Mention your enthusiasm for technology in primary care and how it aligns with our mission at Abtrace.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Abtrace
✨Know Your Stuff
Make sure you have a solid understanding of how GP practices operate, especially regarding QOF and recall processes. Brush up on the specifics of EMIS/SystmOne searches, as this will show your expertise and help you answer questions confidently.
✨Show Off Your People Skills
Since this role involves building strong relationships with clients, be prepared to demonstrate your exceptional interpersonal skills. Think of examples from your past experiences where you've successfully managed client relationships or resolved conflicts.
✨Be Tech-Savvy
Abtrace is all about technology in primary care, so show your enthusiasm for it! Familiarise yourself with the latest trends in health tech and be ready to discuss how you can leverage technology to improve patient outcomes and streamline processes.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might want to ask about their approach to client feedback or how they measure success with their software.
