At a Glance
- Tasks: Support GP practices in adopting innovative healthcare software and enhance patient care.
- Company: Join Abtrace, a leader in proactive healthcare solutions for primary care.
- Benefits: Competitive salary, private pension, flexible working, and generous leave policies.
- Other info: Be part of a collaborative team driving groundbreaking technology in healthcare.
- Why this job: Make a real difference in healthcare by optimising workflows and improving patient outcomes.
- Qualifications: 1-2 years in primary care with expertise in patient monitoring and recall.
Abtrace is solving one of the most complex and impactful problems in healthcare: helping primary care deliver proactive, preventative care at scale.
The NHS is under immense pressure. Primary care teams are asked to deliver more care for a larger, longer-living population with limited time and workforce capacity. Healthcare provision must become more proactive, preventative, and operationally efficient. We must automate where possible and thoughtfully digitise the rest.
Abtrace supports over 500 primary care practices across the UK, serving 6 million people. We automate the delivery of measurements, vaccinations, blood tests, reviews, and other routine care. We improve healthcare outcomes, reduce operational burden, and create better experiences for staff and patients.
We are looking for an experienced Physician Associate with expertise in patient monitoring and recall in primary care to join our team as a Practice Support Physician Associate. This role ensures our clients achieve the best possible outcomes with our software. As a Practice Support Physician Associate, you will onboard and support GP practices, ensuring the successful adoption of the Abtrace platform. You will use your expertise in recall and monitoring for Long Term Conditions, Medications, and Screening to help practices optimise workflows, enhance patient care, and improve practice performance. This customer-facing role involves training, troubleshooting, and proactively engaging with practices to maximise their value from the software. You will also gather user feedback and collaborate with the internal team to continuously improve the platform and client experience.
Key Responsibilities:
Account Management: Guide GP practices through the onboarding process, ensuring smooth setup and configuration of the Abtrace platform. Build and maintain strong relationships with practices, acting as their primary point of contact.
Training & Support: Deliver tailored training sessions to various team members within a practice, including both administrative and clinical staff. Utilise your experience in recall searches to teach users how to design recall using the Abtrace Proactive Monitoring Tool. Provide ongoing support, resolve issues promptly, and collaborate with the Abtrace team to reach solutions efficiently.
Proactive Engagement: Monitor client utilisation data to identify opportunities for improvement and maximise adoption. Act proactively to ensure practices derive maximum value from the software.
Feedback & Collaboration: Collect and communicate user feedback, feature requests, and potential improvements to the technical team. Work closely with other Abtrace clinicians to address any client concerns requiring clinical expertise.
Desired Experience
- 1 to 2 years of experience in primary care, with a solid understanding of GP practice operations.
- Experience in patient monitoring and recall, including QOF, Locally Commissioned Services, and Medication Monitoring.
- Proficiency in EMIS or SystmOne, particularly in conducting searches and analysing practice performance.
- Strong interpersonal and communication skills, with a proven ability to build and maintain professional relationships.
- Excellent organizational and self-management skills, able to work independently and manage time effectively.
- Commercial experience in the healthcare or health technology sector.
- Competitive salary (dependent on experience)
- Private pension
- Generous maternity/paternity leave
- Flexible working with the possibility of remote work (minimum two days a week in our Paddington, London office)
- Collaborative, multidisciplinary team
- Opportunity to be involved in ground-breaking technology impacting patient health
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Practice Support Physician Associate employer: Abtrace
Abtrace is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about making a difference in healthcare technology. With a strong emphasis on employee growth, you will have the opportunity to lead impactful projects while collaborating with talented professionals in a hybrid working environment located in the vibrant Paddington area of London. Enjoy the benefits of mentoring others, driving engineering excellence, and being part of a fast-growing company dedicated to improving health outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Support Physician Associate
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Abtrace.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Abtrace.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Abtrace, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Abtrace.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Abtrace.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Abtrace. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Abtrace. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Abtrace
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Abtrace’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
