Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support GP practices with onboarding, training, and ongoing software support.
- Company: Join Abtrace, a pioneering health tech company in London.
- Benefits: Competitive salary, private pension, flexible working, and generous leave.
- Why this job: Make a real difference in patient health with innovative technology.
- Qualifications: Experience as a GP Practice Manager and exceptional people skills required.
- Other info: Be part of a motivated team driving groundbreaking health solutions.
The predicted salary is between 36000 - 60000 £ per year.
The Company Abtrace is a health tech company based in London, with a team of doctors, researchers, developers and data scientists that bring together software engineering, machine learning expertise and medical experience to build clinical algorithms to support primary care clinicians. The team is dedicated to creating digital health software to deliver Population Health interventions individualized to patients. This involves the continuous scanning of the entire health record of a patient to detect signals of deterioration, early onset of new disease and opportunities for preventative interventions. Our innovative platform empowers GP practices, Primary Care Networks (PCNs), and Integrated Care Boards (ICBs) to streamline patient management, improve outcomes, and maximise funding. We work with over 250 primary care practices covering 2.5 million patients.
We are looking for an experienced GP Practice Manager to join our team as a Practice Support Specialist; to ensure our clients achieve the best possible outcomes with our software. If you meet the following criteria, we want to hear from you:
- A solid understanding of how GP practices operate
- Experience with QOF and monitoring recall
- Exceptional people skills
- Enthusiasm for technology in primary care
The ideal candidate will bring a strategic mindset, operational expertise, and a commitment to fostering great customer relationships.
Responsibilities:
- Account Management: Guide GP practices through the onboarding process, ensuring smooth setup and configuration of the Abtrace platform. Build and maintain strong relationships with clients, acting as their primary point of contact.
- Training & Support: Deliver effective user training sessions tailored to various team members within a practice. Use your experience in recall searches to teach users how to recreate these in the Abtrace software. Provide ongoing support, resolving issues promptly and liaising with the wider team to reach solutions quickly.
- Proactive Engagement: Monitor client usage data to identify opportunities for improvement and maximise adoption. Act proactively to ensure practices derive maximum value from the software.
- Feedback & Collaboration: Collect and communicate user feedback, feature requests, and potential improvements to the technical team. Collaborate with the company clinicians to address any client concerns requiring clinical expertise.
Requirements:
- Experience working in a GP practice setting as a Practice Manager.
- Exceptional interpersonal and communication skills, with a proven ability to build and nurture professional relationships.
- Strong organisational and self-direction capabilities, able to manage your time effectively while working independently.
- Solid understanding of GP practice operations, including workflows, use of searches in EMIS/SystmOne, and how these have implications for practice performance / payments.
- Comprehensive understanding of recall for QOF, Locally Commissioned Services, and Medication Monitoring.
- Proven experience in relationship management or customer-facing roles.
Benefits:
- Competitive salary, depending on experience
- Private Pension
- Generous maternity/paternity leave
- Flexi working & possibility for remote working
- Company's office in Paddington - easy commute and comfortable surroundings
- Motivated, highly functioning, multi-disciplinary team
- Opportunity to be involved in ground-breaking technology impacting patient health
Practice Support Specialist in London employer: Abtrace
Contact Detail:
Abtrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the health tech space, especially those who work with GP practices. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss how your experience aligns with their needs. Bring examples of how you've improved practice operations or enhanced patient care.
✨Tip Number 3
Be proactive! If you see a company like Abtrace that excites you, don’t wait for a job posting. Reach out directly through our website and express your interest. Sometimes, the best opportunities come from showing initiative!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the Practice Support Specialist role. It shows you're genuinely interested and keeps you on their radar.
We think you need these skills to ace Practice Support Specialist in London
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the ins and outs of GP practices. Highlight your experience with QOF and recall processes in your application. We want to see that you know how to navigate the complexities of primary care!
Show Off Your People Skills: This role is all about building relationships, so don’t be shy! Use your application to showcase your exceptional interpersonal skills. Share examples of how you've successfully managed client relationships in the past.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Practice Support Specialist role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Abtrace
✨Know Your Stuff
Make sure you have a solid understanding of how GP practices operate, especially workflows and the use of EMIS/SystmOne. Brush up on your knowledge of QOF and recall processes, as these are crucial for the role.
✨Show Off Your People Skills
Since this is a customer-facing role, be ready to demonstrate your exceptional interpersonal skills. Think of examples where you've built strong relationships or resolved conflicts effectively in previous roles.
✨Be Tech-Savvy
Show enthusiasm for technology in primary care. Familiarise yourself with the Abtrace platform if possible, and be prepared to discuss how you can help clients maximise its value through effective training and support.
✨Prepare Questions
Have a few thoughtful questions ready about the company and its software. This shows your interest and helps you understand how you can contribute to their mission of improving patient outcomes.
