At a Glance
- Tasks: Support GP practices with onboarding, training, and ongoing software support.
- Company: Join Abtrace, a pioneering health tech company in London.
- Benefits: Enjoy competitive salary, private pension, and flexible working options.
- Other info: Be part of a dynamic team shaping the future of healthcare.
- Why this job: Make a real difference in patient health with innovative technology.
- Qualifications: Experience in GP practice or strong understanding of the NHS preferred.
The predicted salary is between 40000 - 50000 £ per year.
The Company Abtrace is a health tech company based in London, with a team of doctors, researchers, developers and data scientists that bring together software engineering, machine learning expertise and medical experience to build clinical algorithms to support primary care clinicians. The team is dedicated to creating digital health software to deliver Population Health interventions individualized to patients. This involves the continuous scanning of the entire health record of a patient to detect signals of deterioration, early onset of new disease and opportunities for preventative interventions. Our innovative platform empowers GP practices, Primary Care Networks (PCNs), and Integrated Care Boards (ICBs) to streamline patient management, improve outcomes, and maximise funding. We work with over 600 primary care practices covering 2.5 million patients.
The Role We are seeking a skilled professional to become a member of our team as a Customer Experience Specialist, to ensure our clients achieve the best possible outcomes with our software. If you meet the following criteria, we want to hear from you:
- A solid understanding of how GP practices operate
- Understanding of QOF and monitoring recall
- Exceptional people skills
- Enthusiasm for technology in primary care
The ideal candidate will bring a strategic mindset, operational expertise, and a commitment to fostering great customer relationships, to ensure our clients achieve the best possible outcomes with our software.
Responsibilities This is a customer facing role and responsibilities include:
- Onboarding: Guide GP practices through the onboarding process, ensuring smooth setup and configuration of the Abtrace platform. Build and maintain strong relationships with clients, acting as their primary point of contact.
- Training & Support: Deliver effective user training sessions tailored to various team members within a practice. Use your experience in recall searches to teach users how to build these within the Abtrace software. Offer continuous support by addressing issues promptly and collaborating with the broader team - including technical, product, and clinical members - to deliver solutions swiftly.
- Proactive Engagement: Track client usage data to uncover opportunities for enhanced utilization and maximize adoption. Take proactive measures to guarantee that practices gain the greatest benefit from the software and can effectively utilize new features. Conduct renewal discussions by presenting compelling, evidence-supported value propositions linked to clinical outcomes and usage data.
- Feedback & Collaboration: Gather and relay user feedback, feature requests, and possible enhancements to the internal team to assist in shaping the roadmap. Work closely with the Activations team to exchange insights and develop process enhancements that guarantee a smooth customer experience.
Essential Criteria:
- Experience in a GP practice setting or a solid understanding of the NHS or healthcare system is preferred.
- Exceptional interpersonal and communication skills, with a proven ability to build and nurture professional relationships.
- Strong organisational and self-direction capabilities, able to manage your time effectively while working independently.
- Solid understanding of GP practice operations, including workflows, use of searches in EMIS/SystmOne, and how these have implications for practice performance / payments.
- Foundational understanding of recall for QOF, Locally Commissioned Services, and Medication Monitoring.
- Proven experience in relationship management or customer-facing roles.
Benefits:
- Competitive salary, depending on experience
- Private Pension
- Generous maternity/ paternity leave
- Flexi working & possibility for remote working
- Company's office in Paddington - easy commute and comfortable surroundings
- Motivated, highly functioning, multi-disciplinary team
- Opportunity to be involved in ground-breaking technology impacting patient health
Practice Support Specialist employer: Abtrace Limited
Abtrace is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to make a meaningful impact on patient health through cutting-edge technology. With a competitive salary, flexible working options, and a supportive team environment in the heart of London, employees have ample opportunities for professional growth and development while contributing to transformative healthcare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Support Specialist
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Abtrace Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Abtrace Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Abtrace Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Practice Support Specialist
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Abtrace Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Abtrace Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Abtrace Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Abtrace Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Abtrace Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Abtrace Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
