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For Companies At a Glance
- Tasks: Provide hands-on IT support across various client sites and manage service desk operations.
- Company: Join a well-established Microsoft Gold Partner with a supportive team culture.
- Benefits: Enjoy private medical insurance, generous holiday, and paid certifications.
- Other info: Collaborative culture where asking questions is encouraged and career growth is supported.
- Why this job: Get out of the office, make real connections, and grow your skills in a dynamic environment.
- Qualifications: 2-3 years in 2nd line support with hands-on experience in M365 and Azure.
The predicted salary is between 30000 - 40000 £ per year.
If you want to get out of the office and actually get your hands dirty - this one's for you. abtec Managed IT has been doing this for 30 years. We're a Microsoft Gold Partner. We work with schools, colleges, multi‑academy trusts, and private sector clients across the Northwest. Our clients stay. Our team stays. Some of the team have been here 20+ years. When you show up on‑site, people are genuinely pleased to see you. That's not a happy coincidence - it's how we've built this.
What the job actually looks like
This is not a desk job. Once you're up to speed, you'll be out on client sites up to four days a week across the Northwest. The rest of the time you're on the service desk at our brand new office at Pavilion West, BL5 3AJ - natural light, a fancy coffee machine, and a short hop from the M61.
Day to day:
- 2nd line support tickets - proper ones, not a never‑ending Level 1 queue
- IMACs across client sites - installs, moves, changes
- Infrastructure projects you'll actually see through from start to finish
- ITSM system management and keeping documentation sharp
- Mentoring newer team members as you grow into the role
Tech you'll work with:
- Microsoft 365 and Azure (core daily tools)
- Sophos endpoint and firewalls
- JAMF and Intune MDM
- Ruckus Wireless VOIP
- Windows Server
What we're looking for:
- 2‑3 years in a genuine 2nd line support role
- Hands‑on M365, Azure, and Active Directory experience - non‑negotiable
- An MSP background OR experience as the solo or small‑team IT person in a busy company - if you've had to handle everything yourself and make the calls, you'll fit right in here
- Comfortable in a field environment - clients asking questions on the spot, working across different sites, adapting quickly
- Full UK driving licence - you'll be out on‑site regularly
- Windows Server, networking, and standard infrastructure experience
- Someone who takes ownership of problems and sees them through
Nice to have:
- Education sector experience (schools, colleges, or multi‑academy trusts)
- Microsoft, CompTIA, or Cisco certifications
- Cyber security or cloud project experience
What you get in return:
- Private medical insurance (BUPA) - including pre‑existing conditions, with option to add family
- Death in service - 12 months salary
- 21 days holiday + bank holidays + birthday off + 1 extra day per year of service (up to 25)
- All certifications paid for - exams, courses, prep materials
- Microsoft On‑Demand Learning Library - unlimited access
- Dedicated study time built into your schedule - not squeezed into evenings
- Salary increases linked to certifications you achieve
- Free parking at the new office
The culture bit - and it matters:
You know that thing where you're stuck on something and everyone's too busy to help? Doesn't happen here. Asking questions is encouraged - it's how the team works. People stay because they want to. Some have been here 20+ years. That tells you something.
Six months in, you'll be:
- Handling most Level 2 tickets solo
- Confident on client sites
- Contributing to the knowledge base
- Working to SLAs without a second thought
- Making progress on your certs
- Mentoring newer team members
- And feeling like you're actually growing
Information Technology Support Engineer employer: abtec Managed IT
Contact Detail:
abtec Managed IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your hands-on skills! Since this role is all about getting out there and solving real problems, make sure you're comfortable with the tech they'll throw at you. Brush up on Microsoft 365, Azure, and any other tools mentioned in the job description.
✨Tip Number 3
Be ready to share your experiences. Think of specific examples where you've taken ownership of a problem or helped a client on-site. This will show them you’re not just a techie but someone who can handle the pressure and adapt quickly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Show Your Hands-On Experience: Make sure to highlight your hands-on experience with Microsoft 365, Azure, and Active Directory. We want to see that you’ve been in the trenches, solving real problems, not just sitting behind a desk.
Tailor Your Application: Don’t just send a generic CV and cover letter. Tailor your application to reflect how your skills and experiences align with what we’re looking for. Mention any relevant projects or roles that showcase your ability to handle 2nd line support.
Be Personable: Since this role involves a lot of client interaction, let your personality shine through in your application. We love team players who can connect with clients and make them feel at ease, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re genuinely interested in joining our team.
How to prepare for a job interview at abtec Managed IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Active Directory. Be ready to discuss your hands-on experience with these tools, as they are non-negotiable for this role. Prepare to share specific examples of how you've used them in past positions.
✨Show Off Your Problem-Solving Skills
This job is all about taking ownership of problems and seeing them through. Think of a few scenarios where you successfully resolved issues in a 2nd line support role. Be prepared to explain your thought process and the steps you took to reach a solution.
✨Demonstrate Your Field Experience
Since you'll be out on client sites, it's crucial to show that you're comfortable in a field environment. Share experiences where you've had to adapt quickly to different situations or answer client questions on the spot. This will highlight your ability to thrive outside the office.
✨Emphasise Team Collaboration
The culture at abtec Managed IT values teamwork and asking questions. Be ready to discuss how you've collaborated with colleagues in the past, mentored others, or contributed to a positive team environment. This will show that you align with their values and can fit into their long-standing team.