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For Companies At a Glance
- Tasks: Provide hands-on IT support across various client sites and manage infrastructure projects.
- Company: Established IT company with a strong reputation and supportive team culture.
- Benefits: Private medical insurance, generous holiday allowance, and paid certifications.
- Other info: Encouraging culture where asking questions is welcomed and career growth is supported.
- Why this job: Get out of the office, make real connections, and grow your skills in a dynamic environment.
- Qualifications: 2-3 years in 2nd line support with hands-on experience in M365 and Azure.
The predicted salary is between 30000 - 40000 £ per year.
If you want to get out of the office and actually get your hands dirty - this one's for you. Abtec Managed IT has been doing this for 30 years. We're a Microsoft Gold Partner. We work with schools, colleges, multi-academy trusts, and private sector clients across the Northwest. Our clients stay. Our team stays. Some of the team have been here 20+ years. When you show up on-site, people are genuinely pleased to see you. That's not a happy coincidence - it's how we've built this.
What the job actually looks like
This is not a desk job. Once you're up to speed, you'll be out on client sites up to four days a week across the Northwest. The rest of the time you're on the service desk at our brand new office at Pavilion West, BL5 3AJ - natural light, a fancy coffee machine, and a short hop from the M61.
Day to day:
- 2nd line support tickets - proper ones, not a never-ending Level 1 queue
- IMACs across client sites - installs, moves, changes
- Infrastructure projects you'll actually see through from start to finish
- ITSM system management and keeping documentation sharp
- Mentoring newer team members as you grow into the role
Tech you'll work with:
- Microsoft 365 and Azure (core daily tools)
- Sophos endpoint and firewalls
- JAMF and Intune MDM
- Ruckus Wireless
- VOIP
- Windows Server
What we're looking for:
- 2-3 years in a genuine 2nd line support role
- Hands-on M365, Azure, and Active Directory experience - non-negotiable
- An MSP background OR experience as the solo or small-team IT person in a busy company - if you've had to handle everything yourself and make the calls, you'll fit right in here
- Comfortable in a field environment - clients asking questions on the spot, working across different sites, adapting quickly
- Full UK driving licence - you'll be out on-site regularly
- Windows Server, networking, and standard infrastructure experience
- Someone who takes ownership of problems and sees them through
Nice to have:
- Education sector experience (schools, colleges, or multi-academy trusts)
- Microsoft, CompTIA, or Cisco certifications
- Cyber security or cloud project experience
What you get in return:
- Private medical insurance (BUPA) - including pre-existing conditions, with option to add family
- Death in service - 12 months salary
- 21 days holiday + bank holidays + birthday off + 1 extra day per year of service (up to 25)
- All certifications paid for - exams, courses, prep materials
- Microsoft On-Demand Learning Library - unlimited access
- Dedicated study time built into your schedule - not squeezed into evenings
- Salary increases linked to certifications you achieve
- Free parking at the new office
The culture bit - and it matters:
You know that thing where you're stuck on something and everyone's too busy to help? Doesn't happen here. Asking questions is encouraged - it's how the team works. People stay because they want to. Some have been here 20+ years. That tells you something.
Six months in, you'll be:
- Handling most Level 2 tickets solo
- Confident on client sites
- Contributing to the knowledge base
- Working to SLAs without a second thought
- Making progress on your certs
- Mentoring newer team members
- And feeling like you're actually growing
Information Technology Support Engineer in Bolton employer: abtec Managed IT
Contact Detail:
abtec Managed IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer in Bolton
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read reviews, and see what current employees say. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hands-on skills! Since this role is all about getting your hands dirty, make sure you're comfortable with the tech they'll throw at you. Set up a home lab or volunteer for IT support in your community to keep your skills sharp.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows you're proactive and really want to be part of the team.
✨Tip Number 4
When you get the chance, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining us at abtec Managed IT.
We think you need these skills to ace Information Technology Support Engineer in Bolton
Some tips for your application 🫡
Show Your Hands-On Experience: Make sure to highlight your hands-on experience with Microsoft 365, Azure, and Active Directory. We want to see that you’ve been in the trenches, tackling real-world IT challenges, so don’t hold back on those juicy details!
Tailor Your Application: Take a moment to tailor your application to our specific needs. Mention your experience in a 2nd line support role and any relevant projects you've worked on. We love seeing how your background aligns with what we do at abtec Managed IT.
Be Personable: Remember, we’re not just looking for skills; we want to know you as a person! Share a bit about your approach to teamwork and how you handle client interactions. We value a friendly attitude just as much as technical expertise.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at abtec Managed IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Active Directory. Be ready to discuss your hands-on experience with these tools, as they are crucial for the role. Prepare to share specific examples of how you've used them in past positions.
✨Show Off Your Problem-Solving Skills
This job is all about taking ownership of issues and seeing them through. Think of a few challenging support tickets you've resolved and be prepared to walk the interviewer through your thought process. Highlight how you adapt quickly in field environments and handle client queries on the spot.
✨Demonstrate Your Team Spirit
Since mentoring newer team members is part of the role, come ready to discuss your experiences in supporting colleagues. Share examples of how you've contributed to a positive team culture and how you encourage collaboration, as this aligns with the company's values.
✨Get Familiar with the Company Culture
Research abtec Managed IT and understand their commitment to client satisfaction and team longevity. Be prepared to discuss why you want to work in an environment where asking questions is encouraged and how you can contribute to that culture. This will show you're not just looking for any job, but a place where you can grow and thrive.