At a Glance
- Tasks: Provide hands-on technical support and solve real-world IT challenges on-site.
- Company: Join a Microsoft Gold Partner with a supportive, long-standing team culture.
- Benefits: Enjoy private medical insurance, generous holiday, and paid certifications.
- Other info: Mentorship opportunities and a culture that values teamwork and growth.
- Why this job: Get out of the office, make an impact, and grow your skills in a dynamic environment.
- Qualifications: 2-3 years in 2nd line support with hands-on M365 and Azure experience.
The predicted salary is between 36000 - 44000 £ per year.
If you want to get out of the office and actually get your hands dirty - this one's for you.
abtec Managed IT has been doing this for 30 years.
We're a Microsoft Gold Partner.
We work with schools, colleges, multi-academy trusts, and private sector clients across the Northwest.
Our clients stay. Our team stays. Some of the team have been here 20+ years.
When you show up on-site, people are genuinely pleased to see you. That's not a happy coincidence - it's how we've built this.
What the job actually looks like
This is not a desk job.
Once you're up to speed, you'll be out on client sites up to four days a week across the Northwest.
The rest of the time you're on the service desk at our brand new office at Pavilion West, BL5 3AJ - natural light, a fancy coffee machine, and a short hop from the M61.
Day to day
- 2nd line support tickets - proper ones, not a never-ending Level 1 queue
- IMACs across client sites - installs, moves, changes
- Infrastructure projects you'll actually see through from start to finish
- ITSM system management and keeping documentation sharp
- Mentoring newer team members as you grow into the role
Tech you'll work with
- Microsoft 365 and Azure (core daily tools)
- Sophos endpoint and firewalls
- JAMF and Intune MDM
- Ruckus Wireless
- VOIP
- Windows Server
What we're looking for
- 2-3 years in a genuine 2nd line support role
- Hands-on M365, Azure, and Active Directory experience - non-negotiable
- An MSP background OR experience as the solo or small-team IT person in a busy company - if you've had to handle everything yourself and make the calls, you'll fit right in here
- Comfortable in a field environment - clients asking questions on the spot, working across different sites, adapting quickly
- Full UK driving licence - you'll be out on-site regularly
- Windows Server, networking, and standard infrastructure experience
- Someone who takes ownership of problems and sees them through
Nice to have
- Education sector experience (schools, colleges, or multi-academy trusts)
- Microsoft, Comp TIA, or Cisco certifications
- Cyber security or cloud project experience
- What you get in return
- Private medical insurance (BUPA) - including pre-existing conditions, with option to add family
- Death in service - 12 months salary
- 21 days holiday + bank holidays + birthday off + 1 extra day per year of service (up to 25)
- All certifications paid for - exams, courses, prep materials
- Microsoft On-Demand Learning Library - unlimited access
- Dedicated study time built into your schedule - not squeezed into evenings
- Salary increases linked to certifications you achieve
- Free parking at the new office
- The culture bit - and it matters
You know that thing where you're stuck on something and everyone's too busy to help? Doesn't happen here. Asking questions is encouraged - it's how the team works.
People stay because they want to. Some have been here 20+ years. That tells you something.
Six months in, you'll be
- Handling most Level 2 tickets solo
- Confident on client sites
- Contributing to the knowledge base
- Working to SLAs without a second thought
- Making progress on your certs
- Mentoring newer team members
- And feeling like you're actually growing
This role is being handled exclusively by our talent partner, Helen Wingrove-Sanders at HFBAC.
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Technical Support Engineer in Bolton employer: abtec Managed IT
At abtec Managed IT, we pride ourselves on being more than just a workplace; we are a community where our team members thrive. With a strong focus on employee growth, we offer extensive training opportunities, including fully funded certifications and dedicated study time, all within a supportive culture that values collaboration and long-term relationships. Located in the Northwest, our modern office environment and hands-on client interactions ensure that every day is engaging and rewarding, making us an exceptional employer for those seeking meaningful work in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at abtec Managed IT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like abtec Managed IT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to abtec Managed IT:Your cover letter is your chance to shine! Tell us why you want to work at abtec Managed IT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at abtec Managed IT!
How to prepare for a job interview at abtec Managed IT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
