At a Glance
- Tasks: Be the go-to person for customers with vehicle warranty issues and provide top-notch support.
- Company: Join a leading automotive company with a supportive team culture.
- Benefits: Full-time role with career progression and a positive work environment.
- Other info: Great opportunity for growth in the automotive industry.
- Why this job: Make a difference by helping customers and solving their vehicle problems.
- Qualifications: Experience in customer service and knowledge of vehicle systems required.
The predicted salary is between 25000 - 30000 £ per year.
Join and become part of our Mobile Repair Network, delivering exceptional customer service and aftercare.
The Role As a Service Advisor , you'll be the first point of contact for customers reporting vehicle warranty issues.
You'll provide support, diagnose minor faults over the phone, arrange repair appointments, and manage warranty claims to ensure a smooth customer experience.
Key Responsibilities Handle customer enquiries via phone and email.
Diagnose minor vehicle faults and provide advice.
Book mobile repair appointments.
Manage warranty claims and liaise with third-party repair providers.
Keep accurate customer records and update internal systems.
Support customers through the repair process and resolve queries professionally.
What We're Looking For Previous experience in a Service Advisor or automotive customer service role.
Good knowledge of vehicle systems and basic diagnostics.
Excellent communication and problem-solving skills.
Strong organisational and IT skills.
A customer-focused approach with a positive attitude. ?
Full-time opportunity ?
Supportive team environment ?
Career progression with a leading automotive company
Service Advisor employer: Abstract Recruitment
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