Recruitment Account Manager in London

Hours: Monday to Friday, 8:00am - 5:00pm

Contract: Full-Time, Permanent

Company: Abstract Recruitment Ltd

The Role

Abstract Recruitment is looking for an experienced Onsite Account Manager to take responsibility for the day-to-day management of a large industrial recruitment contract, supporting approximately 100 agency colleagues. This is a hands-on operational role requiring a strong background in onsite industrial recruitment/account management. You will act as the key point of contact between the client, agency workforce and Abstract Recruitment, ensuring excellent service delivery, workforce performance, compliance and fulfilment. You will also have direct responsibility for managing and developing one Onsite Coordinator, ensuring the onsite operation is organised, responsive and consistently meeting client expectations.

Key Responsibilities

• Manage the day-to-day delivery of an industrial recruitment contract supplying approximately 100 agency colleagues.
• Act as the primary onsite contact for the client, building strong relationships with operational and senior management teams.
• Manage, support and develop one Onsite Coordinator, setting clear responsibilities and expectations.
• Attend daily/weekly client meetings and provide updates on workforce performance, recruitment activity and operational challenges.
• Manage daily headcount, attendance, absence, lateness and shift fulfilment.
• Ensure all client bookings are filled accurately and within agreed timescales.
• Forecast recruitment requirements and maintain a strong pipeline of suitable candidates.
• Coordinate recruitment campaigns, interviews, inductions and new starter onboarding.
• Monitor colleague performance, productivity, conduct and attendance.
• Conduct return-to-work meetings, investigations, performance discussions and other employee relations processes where required.
• Manage colleague engagement and retention initiatives to reduce attrition.
• Ensure agency colleagues receive clear information regarding shifts, expectations, site rules and performance standards.
• Maintain accurate records relating to workers, compliance, training and assignments.
• Ensure all workers remain fully compliant with right-to-work and contractual requirements.
• Produce and present weekly KPI information covering areas including headcount, fulfilment, attendance, attrition, recruitment, new starters and leavers.
• Identify trends and proactively implement improvements before they impact service delivery.
• Work closely with Abstract Recruitment's wider operations, recruitment, payroll and compliance teams.
• Ensure payroll and working-hour information is accurate and submitted within required deadlines.
• Manage worker queries professionally and efficiently.
• Maintain a visible onsite presence and develop positive relationships with both the workforce and client.
• Support continuous improvement and identify opportunities to add further value to the client account.

Essential Experience

• Previous experience managing an onsite industrial recruitment contract is essential.
• The successful candidate will ideally have experience managing a workforce of 50-100+ temporary/agency colleagues within a fast-paced warehouse, logistics, manufacturing or industrial environment.
• You will also need: Proven experience within industrial recruitment and/or onsite account management.
• Experience managing high-volume temporary workforces.
• Previous people-management or supervisory experience.
• Strong client relationship management skills.
• Experience managing attendance, absence, performance and employee relations matters.
• Good understanding of recruitment compliance and right-to-work requirements.
• Experience working with recruitment KPIs and workforce data.
• Strong organisational and prioritisation skills.
• Confidence working independently and making operational decisions.
• Excellent written and verbal communication skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Good working knowledge of Microsoft Excel, Outlook and other recruitment/workforce management systems.

The Person

We are looking for someone who is proactive, organised and commercially aware, with the confidence to take full ownership of an important client account. You should be comfortable managing both the client relationship and the agency workforce, dealing with operational challenges quickly while maintaining high standards of service. You will be someone who doesn't simply react to problems but anticipates requirements, identifies potential risks and puts solutions in place.

What We Offer

• £35,000 - £40,000 per annum, depending on experience plus bonuses.
• Monday to Friday, 8:00am - 5:00pm.
• Permanent full-time position.
• Opportunity to take ownership of a significant client account.
• Support from Abstract Recruitment's wider operational, recruitment and compliance teams.
• Opportunity for continued development and progression as the business grows.