At a Glance
- Tasks: Support a busy temporary workforce and build strong relationships on-site.
- Company: Join Abstract Recruitment, a growing recruitment business with a dynamic culture.
- Benefits: Competitive salary, full training, career development, and a pension scheme.
- Other info: Enjoy excellent career progression opportunities and ongoing support.
- Why this job: Be the face of our team and make a real impact in a fast-paced environment.
- Qualifications: Experience in recruitment or customer service and confident with Microsoft Office.
The predicted salary is between 28000 - 28000 £ per year.
Location: Client Site (Daventry)
Working Hours: 1:00pm - 10:00pm
Abstract Recruitment is looking for an enthusiastic, motivated, and customer-focused On-Site Account Coordinator to support one of our key client accounts in Daventry. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, building strong relationships, and ensuring the smooth day-to-day management of a busy temporary workforce. You will be the face of Abstract Recruitment on-site, providing exceptional support to both our client and agency colleagues.
This role is based on the afternoon shift (1:00pm - 10:00pm). To ensure you are fully equipped for the role, comprehensive training will be provided on the morning shift (6:00am - 3:00pm) before you move to your afternoon shift from 1st September 2026.
- Act as the main point of contact for agency colleagues during the afternoon shift.
- Build and maintain excellent relationships with the client and temporary workforce.
- Monitor attendance, timekeeping, absences, and performance.
- Process timesheets and assist with payroll queries.
- Carry out return-to-work meetings and support colleague welfare.
- Ensure compliance with company policies, client procedures, and employment legislation.
- Deliver outstanding customer service to both the client and agency colleagues.
Previous experience in recruitment, onsite account management, account coordination, administration, or customer service is required. Confident using Microsoft Office and recruitment or workforce management systems.
Competitive salary of £28,000 per annum. Full training and ongoing support. Career development and progression opportunities within Abstract Recruitment. Company pension scheme. The opportunity to work on a prestigious client account with a growing recruitment business.
Account Specialist I in Daventry employer: Abstract Recruitment
Join a reputable logistics company in Corby, where you can enjoy a clean and modern warehouse environment while contributing to a supportive team. With immediate starts available, weekly pay, and opportunities for long-term growth, this role as a Warehouse Loader offers not just a job, but a pathway to a rewarding career. Benefit from free on-site parking, a canteen, and a management team that prioritises your well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Account Specialist I in Daventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Abstract Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Abstract Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Specialist I in Daventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Abstract Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Abstract Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Abstract Recruitment!
How to prepare for a job interview at Abstract Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
