Customer Service Team Leader in Corby

Customer Service Team Leader Corby

We are seeking a proactive and experiencedCustomer Service Team Leaderto oversee the customer service function at our prestigious client site in Corby. This pivotal role involves managing a team of Customer Service Administrators, acting as the key communication link between our client, their customers, and internal teams, and ensuring the seamless delivery of our logistics services.

This is an amazing opportunity for someone looking to take the next step in their leadership career within a dynamic logistics environment.

Key Responsibilities

• Lead and coordinate all activities within the Customer Service department, ensuring tasks are effectively distributed and completed to a high standard
• Serve as the primary point of contact for internal and external stakeholders regarding service delivery, including complaint management and issue escalation where necessary
• Support the Depot Manager with key account management, including attending customer meetings (in person and via Teams)
• Provide operational coverage during staff absences to maintain consistent service delivery
• Participate in operational meetings to review performance, identify improvements, and implement best practices
• Oversee and manage customer invoicing processes
• Organise and monitor order processing in line with departmental procedures and service level agreements
• Liaise with planners, carriers, and agents to ensure service levels and pricing agreements are upheld
• Ensure all customer service processes comply with company quality policies and standards
• Lead, coach, and develop the Customer Service team to ensure high performance and continuous professional growth

Key Competencies and Skills

• Proven experience leading a customer service team, ideally within logistics or supply chain environments
• Strong ability to align team efforts with organisational goals and strategic objectives
• Excellent organisational and time management skills, with high attention to detail
• Clear, confident communicator with strong interpersonal skills and the ability to remain calm under pressure
• Commercially astute, with a good understanding of balancing cost-efficiency and service excellence
• Proficient in Microsoft Office, particularly Excel and Word (intermediate level or above)

Working Hours:Monday to Friday 08:00 17:00

Salary:£35,000 £36,000 per annum

Start Date:Immediate start available

How to Apply

To apply, please upload your most recent CV. We look forward to hearing from you!