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For Companies At a Glance
- Tasks: Lead and coach a global team of Solutions Engineers while tackling exciting technical challenges.
- Company: Join Absorb, a remote-first company revolutionising online training solutions.
- Benefits: Enjoy flexible work arrangements, health benefits, and generous time off.
- Why this job: Make a real impact in e-learning while growing your career in a supportive environment.
- Qualifications: Experience in customer-facing roles with strong technical skills in LMS or SaaS.
- Other info: Be part of a diverse team committed to continuous learning and personal growth.
The predicted salary is between 43200 - 72000 ÂŁ per year.
About the role
We’re looking for a hands‑on Team Lead to coach and develop Solution Engineers across a globally distributed team. You’ll lead the EMEA SE group and manage a small number of North America‑based SEs to support consistent global coverage. Our SEs partner with both New Logo and Existing Client sales teams, working closely with AEs and AMs throughout the sales cycle. This team supports opportunities across multiple EMEA markets and benefits from a strong understanding of regional security, data privacy, and compliance considerations. You’ll guide customers through product fit, technical requirements, and long‑term adoption of Absorb LMS—while coaching SEs on effective demos and accurate technical scoping.
- Coach SEs on demo delivery, solution design, technical discovery, and accurate scoping.
- Support trials, deep‑dive technical conversations, and integration workflows.
- Maintain expertise in Absorb LMS, add‑ons (eCommerce, Analyze, Create, Engage, Infuse, Skills), and core integration patterns (HCM, SSO, API, data connectors).
- Act as the technical escalation point for complex product, data, or configuration questions.
- Equip SEs to confidently address EMEA‑specific security, privacy, and compliance topics (e.g., GDPR, data residency, procurement/InfoSec processes).
- Improve SE processes, coverage models, and best practices across regions.
- Partner with Sales, AM, Product, Technical Services, and Implementation to streamline handoffs and enhance customer outcomes.
- Contribute to SE onboarding, playbooks, and enablement—especially for EMEA use cases.
- Work closely with SMB Sales Leadership to ensure alignment on AE‑SE workflows.
- Act as the first point of escalation for technical questions, deal blockers, and scoping concerns.
- Provide structured feedback to Product, TS, and Implementation.
- Guide SEs on how to communicate technical concepts to non‑technical buyers.
- Maintain and improve internal documentation for connectors, integration FAQs, and add‑on playbooks.
- Promote peer learning around scoping patterns, common pitfalls, and use‑case guidance.
- Collaborate with Product Champions and SE leadership to strengthen technical enablement.
- Support ongoing improvements to scoping templates, connector guides, and technical toolkits.
What you’ll bring
- Proven experience as a customer‑facing solutions professional, with strong technical expertise in LMS and/or SaaS environments.
- Solid understanding of EMEA security and data protection requirements, including GDPR, data residency, and standard vendor assessment processes.
- Confidence engaging both technical and non‑technical stakeholders on APIs, SSO, HCM integrations, and Absorb add‑ons.
- A coaching mindset that builds capability, elevates team performance, and drives continuous improvement.
- Clear, persuasive communication skills, with the ability to simplify complex concepts and collaborate closely with AEs and AMs throughout the sales cycle.
- A hands‑on, proactive, and ready to support calls or opportunities when additional expertise is needed.
- Stronger Solutions Engineer performance and confidence across demos and technical validation.
- Improved win rates, client retention and expansion outcomes in SMB and Core AM.
- Clear, consistent SE processes and fewer technical blockers for sales reps and customers.
Additional preferred qualifications
- A combination of technical background and client‑facing sales support experience, ideally supporting Enterprise clients or large organizations.
- Experience in SaaS, software sales, or sales support, with exposure to Enterprise‑level contracts, solution selling, or complex deal structures.
Technologies we use
- AbsorbLMS, Salesforce, SharePoint, Confluence, Zoom.
What we offer
- Fully remote‑first work with flexible work arrangements.
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
- New Hire Equipment Allowance and monthly Flex Allowance to support your success.
- Endless opportunity for career growth and internal mobility.
- Employee driven DE&I programs.
Who are we?
Absorb Software is a remote‑first company that provides online training solutions to leading organizations around the world. Absorb is a cloud‑based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward‑thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple: We achieve exceptional results by genuinely caring about each other and the work we do. We’re united, and we grow through our commitment to elevating continual learning!
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications.
In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre‑employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs.
For any questions, please contact us at.
Team Lead, Solutions Engineering in London employer: Absorb Technology
Contact Detail:
Absorb Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead, Solutions Engineering in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Absorb or in the industry. A friendly chat can give you insider info and maybe even a referral. Plus, it shows you're genuinely interested!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Solutions Engineering. Think about how you'd coach your team or tackle technical challenges. Confidence is key!
✨Tip Number 3
Showcase your technical skills during demos or discussions. Be ready to explain complex concepts simply, just like you would to a non-technical buyer. This will impress the hiring team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Absorb family.
We think you need these skills to ace Team Lead, Solutions Engineering in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining our team and how your skills align with what we do at Absorb.
Tailor Your CV: Make sure to customise your CV for the Team Lead position. Highlight relevant experiences that showcase your technical expertise and client-facing skills, especially in LMS or SaaS environments. We love seeing how you can contribute to our mission!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your experiences and achievements. We appreciate applicants who can communicate complex ideas simply, just like we do with our clients!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our Absorb family!
How to prepare for a job interview at Absorb Technology
✨Know Your Stuff
Make sure you have a solid understanding of Absorb LMS and its add-ons. Brush up on key features, integration patterns, and EMEA-specific security and compliance topics like GDPR. This knowledge will help you confidently answer technical questions and demonstrate your expertise.
✨Show Off Your Coaching Skills
As a Team Lead, you'll be expected to coach and develop others. Prepare examples of how you've successfully guided team members in the past. Think about specific situations where your coaching made a difference, especially in demo delivery or technical discovery.
✨Communicate Clearly
Practice simplifying complex technical concepts for non-technical stakeholders. During the interview, focus on clear and persuasive communication. This will show that you can bridge the gap between technical and non-technical teams, which is crucial for this role.
✨Be Proactive and Engaged
Demonstrate your hands-on approach by discussing times when you took the initiative to support calls or tackle challenges. Show that you're ready to jump in and help when needed, as this proactive mindset is key to succeeding in a leadership position.
