Enterprise Account Manager

We believe strong relationships power strong results. Our account managers lead with integrity, listen with intention, and work across teams to deliver solutions that truly matter. When our customers grow, our company grows with them.

About the role: The Enterprise Account Manager is a critical role at Absorb. We’re looking for someone who has demonstrated experience working with large, complex organizations having built strategic account plans and has gone on to successfully close meaningful land and expand opportunities with those accounts. Your past experiences, advice, and your sales acumen will have a direct impact on Absorb’s mission. We’re looking for someone to step into the role with deep experience who can build relationships quickly and identify where opportunities exist in our current customer base. From there, you’ll need to communicate internally what you need to help you execute on those plans to see significant expansion within our most strategic customers. This role will be supported by all levels and sectors of Absorb. You’ll be able to interface with teams and executives across all business units at Absorb to help you, and our customers, succeed.

Build trust and meaningful relationships with key decision makers across Absorb’s highest value customers, ensuring they see us as a long‑term strategic partner.

• Develop and execute strategic account plans that uncover new growth opportunities and drive consistent upsell and cross‑sell results.
• Partner closely with internal teams including Leadership, Solutions Engineering, and Account Development to move expansion opportunities from early discovery through closed won.
• Manage your pipeline with discipline and accuracy, taking the right actions at the right time to advance deals and maintain strong forecast health.
• Collaborate with Support, Product, and Technology teams to become a subject matter expert in Absorb LMS and in the broader learning technology space.
• Deliver compelling product demonstrations and present pricing options that align to customer goals while supporting Absorb’s ongoing revenue growth.
• Work hand in hand with Customer Success to identify potential risk, address challenges early, and protect revenue through proactive churn mitigation.
• Maintain clear and timely documentation using our customer and prospect engagement tools to support visibility, forecasting, and team collaboration.
• Stay informed on market and competitor trends and share insights that help refine strategy and strengthen Absorb’s position in the learning management landscape.

What you’ll bring:

• 6+ years of experience in technology sales and enterprise client management, leading full‑cycle account ownership from retention and optimization to strategic expansion for large global organizations.
• Experience managing and closing $100k+ deals.
• Ability to become a trusted advisor to senior leaders within client organizations.
• Very strong business communication skills (written and verbal).
• Experience working with a global client base.
• Ability to travel for business when required.
• Strong internal team player.

Additional preferred qualifications:

• Post‑secondary degree – business undergraduate degree or MBA.

Technologies we use: AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat.

What we offer:

• Fully remote‑first work with flexible work arrangements.
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
• New Hire Equipment Allowance and monthly Flex Allowance to support your success.
• Endless opportunity for career growth and internal mobility.
• Employee driven DE&I programs.

Absorb Software is a remote‑first company that provides online training solutions to leading organizations around the world. Absorb is a cloud‑based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward‑thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: We achieve exceptional results by genuinely caring about each other and the work we do. We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications.

In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre‑employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com.

We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI‑generated responses in their applications.