Account Manager, Mid-Market

We believe strong relationships power strong results. Our account managers lead with integrity, listen with intention, and work across teams to deliver solutions that truly matter. When our customers grow, our company grows with them.

About the role:

As a Mid-Market Account Manager, you will drive growth by expanding customer adoption of Absorb and by uncovering upsell and cross-sell opportunities within your existing accounts. A core part of your role is protecting and increasing the value of your book of business through strong retention practices and a deep understanding of each client's goals. The ideal candidate builds trust quickly, excels at relationship management, and brings a strong sales mindset with proactive problem-solving skills. Success is measured through net retention targets tied directly to the performance of your assigned accounts.

Responsibilities:

• Increase the net dollar retention of your book of business through proactive upsells, cross-sells, and strong relationship management that protects and grows existing revenue.
• Lead client contract renewals with a focus on expanding Annual Recurring Revenue and strengthening long-term partnerships.
• Identify, develop, and close new opportunities within assigned accounts to support a land-and-expand strategy.
• Create accurate proposals, statements of work, and other client-facing documents that support your sales process and drive deal momentum.
• Build meaningful, trusted relationships with key contacts to deepen engagement and position Absorb as a strategic partner.
• Manage your sales pipeline with accuracy and accountability, reporting monthly and quarterly to ensure full visibility across the business.
• Become an expert in Absorb’s subscription models so you can confidently address client questions and guide renewal and expansion conversations.
• Participate in team meetings and collaborative projects that help improve sales processes and overall performance.
• Develop strong internal partnerships across Customer Success, Support, Product, and Leadership to ensure the full client lifecycle is supported.
• Stay current on product releases, training sessions, and industry insights to maintain strong product knowledge and credibility with customers.

What you’ll bring:

• Post-secondary degree (preferably in business or a related field)
• Minimum of 3 years of relevant experience managing medium-large enterprises supporting full account management from retention to expansion
• Experience managing and closing $50k+ deals
• Very strong time management and organizational skills
• Very strong verbal and written communication skills
• Outgoing and personable nature with a sales driven attitude, strong team player
• Ability to thrive in a dynamic, fast-paced environment that changes constantly

Additional preferred qualifications:

• Experience working with a global client base
• Strong MS Office skills – primarily Excel and PowerPoint
• Fluency in additional languages
• Experience working with industry tools such as Salesforce

Technologies we use:

• Absorb LMS
• Salesforce
• Gong
• Gainsight
• Zendesk
• Calendly
• Zoom
• Teams
• Adobe Acrobat

What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Are you ready to become an Absorber? All potential candidates are invited to apply and join our team.

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications.

In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com

We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.