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- Tasks: Coordinate training sessions and provide top-notch customer care support.
- Company: Established education and training organisation in Southwest London.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a difference in the education sector.
- Qualifications: Customer service experience and strong computer skills required.
- Other info: Fast-paced environment with a focus on teamwork and excellence.
The predicted salary is between 25000 - 30000 £ per year.
Salary: c£25,000+ per annum DOE
Full time permanent role (hybrid working pattern)
Based Southwest London
We are currently recruiting for a talented Training / Customer Care Coordinator to join the brilliant Training / Customer Care Team, on behalf of one of our clients, a well-established education and training organisation based in Southwest London.
The Customer Care Administrator must be well organised, proactive and self‑motivated, developing positive relationships with internal and external parties, and take pride in always delivering quality service. The role requires a multi‑tasking approach and an ability to juggle multiple responsibilities, and a high degree of accuracy is essential.
Key Responsibilities- To provide an efficient, friendly and helpful response to all customer enquiries, ensuring issues are resolved and queries/requests responded to within agreed response times.
- Scanning and filing of documents, processing customer information and adding/updating on to the database with absolute accuracy.
- To provide effective support of the print and despatch function to include printing and sending materials for individual orders, resource material orders, open course and in-company materials.
- Arranging couriers, post and franking and any other despatch related task as required.
- To support and carry out other routine tasks undertaken by the customer service team including responding to email and telephone queries.
- Ensuring stock levels of refreshments, snacks and stationery items are maintained for open courses.
- Setting up the room prior to each course event starting (including ensuring appropriate marketing materials are in place) and clearing the room after meals and at the end of each day.
- Co‑ordinating lunch time requirements after liaising with tutors.
- Reporting any maintenance and cleaning requirements for training rooms to the Head of Customer Services.
- Virtual administration set up, communications and feedback management.
- To assist the Course Management Co‑ordinator to ensure the administration of corporate courses is as efficient as possible and ensure client satisfaction (following all departmental policies regarding the management of corporate business).
- To notify the Management Co‑ordinator immediately if any issues arise regarding our ability to satisfy the project specification.
- Customer Service experience in a service or professional training or membership sector.
- A high degree of computer literacy, specifically MS Word and Excel as well as Zoom/meeting apps.
- Knowledge of Google Suite highly desirable.
- Excellent communication skills, verbal and written.
- ACCURACY - with exceptional attention to detail at all times.
- Organised and able to manage time effectively, prioritise and work to deadlines.
- Positive personality with a desire to work with a team to meet Company objectives.
- Commitment to the highest professional standards in delivering and improving services.
- An ability to bring problem solving techniques to the achievement of team objectives.
- Well‑developed interpersonal skills.
Training Coordinator. Job in London Education & Training Jobs employer: Absolutely Recruitment
Contact Detail:
Absolutely Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Coordinator. Job in London Education & Training Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the education and training sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers—make them your own!
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing applications directly from our platform, and it shows you’re serious about joining our team.
We think you need these skills to ace Training Coordinator. Job in London Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Training Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for the role. Don’t forget to mention your passion for education and training – we love that!
Show Off Your Attention to Detail: Accuracy is key in this role, so make sure your application is free from typos and errors. Double-check everything before hitting send. We appreciate candidates who take pride in their work, just like we do!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Absolutely Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Training Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like customer care and venue organisation. This will help you demonstrate how your skills align perfectly with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role heavily involves customer interaction, be ready to share specific examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or improved client satisfaction, as these stories will highlight your proactive and organised nature.
✨Demonstrate Your Tech Savvy
With a high degree of computer literacy required, brush up on your MS Word, Excel, and any relevant meeting apps like Zoom. Be prepared to discuss how you've used these tools in previous roles, especially in managing data or coordinating events, as this will show you can hit the ground running.
✨Bring Your Positive Energy
A positive personality is key for this role, so let that shine through during your interview. Smile, engage with your interviewers, and express your enthusiasm for working in a team. This will not only make a great impression but also reflect your commitment to delivering quality service.