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- Tasks: Coordinate training and customer care, ensuring top-notch service and support.
- Company: Established education and training organisation in Southwest London.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Why this job: Join a dynamic team and make a difference in customer care and training.
- Qualifications: Organised, proactive, and excellent communication skills required.
- Other info: Great opportunity for career growth in a friendly workplace.
The predicted salary is between 21000 - 29000 £ per year.
Salary: c£25,000+ per annum DOE
Full time permanent role (hybrid working pattern)
Based Southwest London
We are currently recruiting for a talented Training / Customer Care Coordinator to join the brilliant Training / Customer Care Team, on behalf of one of our clients, a well-established education and training organisation based in Southwest London.
The Customer Care Administrator must be well organised, proactive and self-motivated, developing positive relationships with internal and external parties, and take pride in always delivering quality service. The role requires a multi-tasking approach and an ability to juggle multiple responsibilities, and a high degree of accuracy is essential.
Key Responsibilities:- Customer Care Administration:
- To provide an efficient, friendly and helpful response to all customer enquiries, ensuring issues are resolved and queries/requests responded to within agreed response times.
- Scanning and filing of documents, processing customer information and adding/updating on to the database with absolute accuracy.
- To provide effective support of the print and despatch function to include printing and sending materials for individual orders, resource material orders, open course and in-company materials. Arranging couriers, post and franking and any other despatch related task as required.
Training Coordinator employer: Absolutely Recruitment
Contact Detail:
Absolutely Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and training sector. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and make a lasting impression.
✨Tip Number 2
Prepare for those interviews! Research the company and understand their values and mission. We want you to show them that you’re not just another candidate, but someone who genuinely cares about their work and can contribute positively to their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. We can’t stress enough how important it is to be comfortable talking about your experiences and skills, especially when it comes to customer care and administration.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email to express your appreciation for the opportunity. It shows you’re proactive and really interested in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Training Coordinator
Some tips for your application 🫡
Show Your Organisational Skills: As a Training Coordinator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything in order. We want to see how you can juggle responsibilities like a pro!
Be Proactive in Your Approach: We love a self-motivated candidate! In your written application, share examples of how you've taken the initiative in past roles. This will show us that you're ready to tackle challenges head-on and provide top-notch customer care.
Focus on Customer Care Experience: Since this role involves a lot of customer interaction, make sure to emphasise any relevant experience you have in customer service. We want to know how you've resolved issues and built positive relationships with customers in the past.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Absolutely Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Training Coordinator. Familiarise yourself with customer care principles and how they apply to training environments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the role requires a high degree of organisation, prepare examples from your past experiences where you've successfully managed multiple tasks. Be ready to discuss how you prioritise your workload and ensure accuracy in your work, as this is crucial for the position.
✨Demonstrate Your Customer Care Approach
Think about how you would handle various customer scenarios. Prepare to share specific instances where you've resolved customer issues effectively. Highlight your proactive attitude and ability to build positive relationships, as these are key traits for success in this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer care administration, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.