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- Tasks: Coordinate training and customer care, ensuring smooth operations and excellent service.
- Company: Established education and training organisation in Southwest London.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Customer service experience and strong computer skills required.
- Other info: Fast-paced environment with a focus on teamwork and problem-solving.
The predicted salary is between 20000 - 30000 ÂŁ per year.
We are currently recruiting for a talented Training / Customer Care Coordinator to join the brilliant Training / Customer Care Team, on behalf of one of our clients, a well-established education and training organisation based in Southwest London.
The Customer Care Administrator must be well organised, proactive and selfâmotivated, developing positive relationships with internal and external parties, and take pride in always delivering quality service. The role requires a multiâtasking approach and an ability to juggle multiple responsibilities, and a high degree of accuracy is essential.
Key Responsibilities- To provide an efficient, friendly and helpful response to all customer enquiries, ensuring issues are resolved and queries/requests responded to within agreed response times.
- Scanning and filing of documents, processing customer information and adding/updating on to the database with absolute accuracy.
- To provide effective support of the print and despatch function to include printing and sending materials for individual orders, resource material orders, open course and in-company materials. Arranging couriers, post and franking and any other despatch related task as required.
- To support and carry out other routine tasks undertaken by the customer service team including responding to email and telephone queries.
- Ensuring stock levels of refreshments, snacks and stationery items are maintained for open courses.
- Setting up the room prior to each course event starting (including ensuring appropriate marketing materials are in place) and clearing the room after meals and at the end of each day.
- Coâordinating lunch time requirements after liaising with tutors.
- Reporting any maintenance and cleaning requirements for training rooms to the Head of Customer Services.
- Virtual administration set up, communications and feedback management.
- To assist the Course Management Coâordinator to ensure the administration of corporate courses is as efficient as possible and ensure client satisfaction (following all departmental policies regarding the management of corporate business).
- To notify the Management Coâordinator immediately if any issues arise regarding our ability to satisfy the project specification.
- Customer Service experience in a service or professional training or membership sector.
- A high degree of computer literacy, specifically MS Word and Excel as well as Zoom/meeting apps.
- Knowledge of Google Suite highly desirable.
- Excellent communication skills, verbal and written.
- ACCURACY - with exceptional attention to detail at all times.
- Organised and able to manage time effectively, prioritise and work to deadlines.
- Positive personality with a desire to work with a team to meet Company objectives.
- Commitment to the highest professional standards in delivering and improving services.
- An ability to bring problem solving techniques to the achievement of team objectives.
- Wellâdeveloped interpersonal skills.
Training Coordinator in London employer: Absolutely Recruitment
Contact Detail:
Absolutely Recruitment Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Training Coordinator in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the education and training sector. Attend events, join relevant groups on social media, and donât be shy about asking for introductions. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their training programmes and customer care approach. This will help you tailor your responses and show that youâre genuinely interested in being part of their team.
â¨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to customer service and training coordination. The more comfortable you are speaking about your skills and experiences, the better you'll perform in the real deal.
â¨Tip Number 4
Donât forget to apply through our website! Weâve got loads of opportunities waiting for you. Plus, itâs a great way to ensure your application gets seen by the right people. So, get clicking and letâs land that job together!
We think you need these skills to ace Training Coordinator in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Training Coordinator role. Highlight your customer service experience and any relevant training or administrative skills to show us youâre the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why youâre passionate about this role and how your background makes you an ideal candidate. Donât forget to mention your organisational skills and attention to detail!
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application is clear and concise. Use proper grammar and spelling, and keep your tone professional yet friendly to give us a taste of your personality.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates!
How to prepare for a job interview at Absolutely Recruitment
â¨Know Your Stuff
Before the interview, make sure you understand the role of a Training Coordinator inside out. Familiarise yourself with the key responsibilities listed in the job description, like customer care and venue organisation. This will help you answer questions confidently and show that you're genuinely interested in the position.
â¨Show Off Your Organisational Skills
Since this role requires a high degree of organisation, be prepared to discuss your time management strategies. Think of specific examples where you've successfully juggled multiple tasks or projects. This will demonstrate your ability to handle the demands of the job effectively.
â¨Communicate Clearly
Excellent communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully. This will showcase your verbal communication skills and your ability to engage with others.
â¨Bring Your Problem-Solving A-Game
The job requires a proactive approach to resolving issues. Prepare some examples of challenges you've faced in previous roles and how you tackled them. Highlighting your problem-solving techniques will show that you're ready to contribute positively to the team and meet company objectives.