At a Glance
- Tasks: Assist customers via email, phone, and social media while supporting sales campaigns.
- Company: Exciting company with genuine career prospects and a vibrant team culture.
- Benefits: Competitive salary, hybrid working, and excellent benefits for your growth.
- Other info: Energetic environment with opportunities for professional development.
- Why this job: Join a dynamic team and build relationships that drive future sales.
- Qualifications: Recent graduates with customer service experience and strong IT skills.
The predicted salary is between 25000 - 27000 £ per year.
Full time, permanent role - Monday - Friday
Hybrid working pattern (2 days in office per week) + excellent benefits
Salary 25k - 27k per annum.
Exciting opportunity for two Customer Service Advisors to join an interesting company with genuine career prospects. This is a fantastic opportunity for recent graduates with some customer service experience and excellent IT skills.
You will be responsible for responding to all inbound enquiries over email, on the website and by phone. The team will also proactively support the external sales team with outbound campaigns to promote in-company courses. The focus is on building relationships with prospects to help drive future sales of products and process all orders and enquiries in the CRM to build up an accurate picture of the client base.
Key Responsibilities
- Responsible for answering email, website/social media and telephone enquiries for individual customer sales and resource material sales.
- Ensure efficient and appropriate communication with customers following initial enquiry.
- Ensure timely, accurate invoicing, materials despatch and follow up working with the appropriate teams internally.
- Develop positive relationships with both prospective, existing, and past customers.
- Customer information is added/updated on to the database with absolute accuracy.
- Customers are followed up to ensure they have the information they need.
- Orders are processed with a high degree of accuracy.
- To work with the Sales Manager and external sales team to build relationships with prospective corporate clients.
- To work with the Sales Manager to ensure the sales administration of courses to corporate clients are as efficient as possible.
- Contribute to weekly team performance measurement reports, forecasts, and workflow plans.
- Perform administrative and other general duties within the department as required for the effective day-to-day operation of the sales function.
- Ensure excellence in customer care at all times.
Person Specification
- Naturally energetic and enthusiastic individual with drive and commitment.
- Degree or equivalent qualification.
- Excellent communication skills.
- Customer services skills.
- Highly organised and self-motivated with fantastic attention to detail.
- Able to manage time effectively, prioritise and work to deadlines.
- Commitment to high professional standards in delivering and improving services.
- Professional always with well-developed interpersonal skills (written and telephone).
- Effective and appropriate communication skills.
- A high degree of computer literacy, MS Word and Excel, Google Suite and CRM systems.
- Customer services experience in a service, training or education sector ideally.
- Recent graduates encouraged to apply!
Graduate Customer Service Advisors in London employer: Absolutely Recruitment
Join a dynamic and supportive team as a Graduate Customer Service Advisor, where your career can flourish in a hybrid working environment that promotes work-life balance. With a commitment to employee development, you'll benefit from excellent training opportunities and a culture that values collaboration and innovation. Located in a vibrant area, this role offers not just a competitive salary but also the chance to make a meaningful impact while building lasting relationships with clients.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Service Advisors in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Absolutely Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Absolutely Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Customer Service Advisors in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Absolutely Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Absolutely Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Absolutely Recruitment!
How to prepare for a job interview at Absolutely Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
