At a Glance
- Tasks: Engage with customers via email, phone, and social media to provide top-notch service.
- Company: Join a dynamic company offering genuine career growth and exciting opportunities.
- Benefits: Enjoy a competitive salary, hybrid working, and excellent benefits.
- Other info: Work in a supportive environment with opportunities for professional development.
- Why this job: Be part of a team that values relationships and drives sales through exceptional customer care.
- Qualifications: Energetic, organised, and great at communication; customer service experience is a plus.
The predicted salary is between 25000 - 27000 £ per year.
Full time, permanent role - Monday - Friday
Hybrid working pattern (2 days in office per week) + excellent benefits
Salary 25k – 27k per annum.
Exciting opportunity for two Customer Service Advisors to join an interesting company with genuine career prospects.
You will be responsible for responding to all inbound enquiries over email, on the website and by phone. The team will also proactively support the external sales team with outbound campaigns to promote in-company courses. The focus is on building relationships with prospects to help drive future sales of products and process all orders and enquiries in the CRM to build up an accurate picture of the client base.
Key Responsibilities- Responsible for answering email, website/social media and telephone enquiries for individual customer sales and resource material sales.
- Ensure efficient and appropriate communication with customers following initial enquiry.
- Ensure timely, accurate invoicing, materials despatch and follow up working with the appropriate teams internally.
- Develop positive relationships with both prospective, existing, and past customers.
- Customer information is added/updated on to the database with absolute accuracy.
- Customers are followed up to ensure they have the information they need.
- Orders are processed with a high degree of accuracy.
- To work with the Sales Manager and external sales team to build relationships with prospective corporate clients.
- To work with the Sales Manager to ensure the sales administration of courses to corporate clients are as efficient as possible.
- Contribute to weekly team performance measurement reports, forecasts, and workflow plans.
- Perform administrative and other general duties within the department as required for the effective day-to-day operation of the sales function.
- Ensure excellence in customer care at all times.
- Naturally energetic and enthusiastic individual with drive and commitment.
- Degree or equivalent qualification.
- Excellent communication skills.
- Customer service skills.
- Highly organised and self-motivated with fantastic attention to detail.
- Able to manage time effectively, prioritise and work to deadlines.
- Commitment to high professional standards in delivering and improving services.
- Professional always with well-developed interpersonal skills (written and telephone).
- Effective and appropriate communication skills.
- A high degree of computer literacy, MS Word and Excel, Google Suite and CRM systems.
- Customer service experience in a service, training or education sector ideally.
Customer Service Advisors in London employer: Absolutely Recruitment
Join a dynamic team as a Customer Service Advisor in a company that values employee growth and offers a supportive work culture. With a hybrid working model, excellent benefits, and a commitment to professional development, this role provides a unique opportunity to build meaningful relationships with clients while contributing to the success of the sales team. Experience a workplace where your contributions are recognised and rewarded, making it an ideal environment for those seeking a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisors in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being articulate and friendly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Customer Service Advisor role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Advisors in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your communication skills and any relevant customer service experience to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this opportunity and how your background aligns with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Enthusiasm:We love energetic and enthusiastic candidates! Make sure your application conveys your passion for customer service and your commitment to building relationships with clients. Let your personality shine through!
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your amazing application and get you one step closer to joining our team!
How to prepare for a job interview at Absolutely Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, demonstrate your ability to communicate clearly and effectively. Practice answering common interview questions out loud, focusing on being concise yet informative. Remember, it's not just what you say, but how you say it!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of examples from your past experiences where you've successfully handled difficult situations or built relationships with customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your enthusiasm for the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
