At a Glance
- Tasks: Support Account Managers and maintain client relationships while managing vehicle orders and deliveries.
- Company: Established organisation in the Hampton area with a focus on customer service.
- Benefits: Competitive salary, bonuses, and benefits with a full-time office-based role.
- Other info: Opportunity for professional growth and development in a supportive team.
- Why this job: Join a dynamic team and enhance your communication and administrative skills in a thriving environment.
- Qualifications: Experience in account management or sales administration, preferably in the automotive industry.
The predicted salary is between 36000 - 44000 £ per year.
Full time office-based role
Salary: £26, 500 - £29, 000 per annum plus bonus and benefits DOE
37.5 hours week - currently working between the hours of 8.00am - 5.30pm
We are currently recruiting for an Customer Services Account Executive on behalf of one of our clients, a well-established organisation based in the Hampton area.
This is a fantastic opportunity with anyone who has excellent communication skills and solid administrative experience.
Key Responsibilities
- To provide support to Account Manager in maintaining and developing existing client relationships through proactive management
- To act as the main day to day point of contact for all clients; to produce client documentation within defined time-scales
- Produce new vehicle orders
- Progress orders advising clients of any change
- Generate and issue new vehicle contracts and monitor return
- Arrange new vehicle deliveries / vehicle collections
- Arrange vehicle re-allocations where required
- To handle and solve all client and driver queries in a prompt and professional manner, seeking guidance from the Account Manager and/or other departments where necessary
- To manage and/or generate monthly customer invoicing and recharges
- To generate and authorise external supplier orders
- To produce regular and 'ad-hoc' client reports within defined time-scales
- To provide advice on rescheduling and early termination, seeking guidance from Account Manager, where necessary
- To maintain a professional attitude, building and maintaining relationships with internal and external customer
- To act in a manner which is efficient, orderly and timely ensuring tasks are achieved within the set time-scales
- To deal with any concerns or issues that may arise, implementing preventative improvements
- To undertake and complete development solutions as deemed necessary and as required in the performance of the role
Person Specification
- Account Management or sales administration experience from within the motor or automotive industry.
- Customer service background/experience
- High levels of proficiency in Microsoft Office
- Ability to produce accurate work to tight deadlines under pressure with excellent time management skills
- Excellent written and verbal communication skills
- Excellent administration skills
- High level of Customer Care and quality service
- Problem solving ability
- Strong team player with strong negotiation skills
- Data/Information Analysis skills
- Positive, flexible outlook
- Full Driving Licence desirable
- Degree educated or equivalent desirable
- #J-18808-Ljbffr
Customer Services Account Executive in Hampton employer: Absolutely Recruitment
As a leading company in the licensing industry, we pride ourselves on fostering a vibrant work culture that encourages creativity and collaboration. Our office-based environment in a dynamic location offers employees ample opportunities for professional growth, with access to international partners and innovative projects that make a real impact. Join us to be part of a team that values your contributions and supports your career aspirations in a rewarding and engaging setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Account Executive in Hampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Absolutely Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Absolutely Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Account Executive in Hampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Absolutely Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Absolutely Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Absolutely Recruitment!
How to prepare for a job interview at Absolutely Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
