At a Glance
- Tasks: Assist customers via email, phone, and social media while supporting sales campaigns.
- Company: Exciting company offering genuine career prospects for recent graduates.
- Benefits: Competitive salary, hybrid working, and excellent benefits.
- Other info: Energetic environment with opportunities for professional growth.
- Why this job: Join a dynamic team and build relationships that drive future sales.
- Qualifications: Degree or equivalent, customer service experience, and strong IT skills.
The predicted salary is between 25000 - 27000 £ per year.
Full time, permanent role - Monday - Friday
Hybrid working pattern (2 days in office per week) + excellent benefits
Salary 25k – 27k per annum.
Exciting opportunity for two Customer Service Advisors to join an interesting company with genuine career prospects. This is a fantastic opportunity for recent graduates with some customer service experience and excellent IT skills.
You will be responsible for responding to all inbound enquiries over email, on the website and by phone. The team will also proactively support the external sales team with outbound campaigns to promote in-company courses. The focus is on building relationships with prospects to help drive future sales of products and process all orders and enquiries in the CRM to build up an accurate picture of the client base.
Key Responsibilities- Responsible for answering email, website/social media and telephone enquiries for individual customer sales and resource material sales.
- Ensure efficient and appropriate communication with customers following initial enquiry.
- Ensure timely, accurate invoicing, materials despatch and follow up working with the appropriate teams internally.
- Develop positive relationships with both prospective, existing, and past customers.
- Customer information is added/updated on to the database with absolute accuracy.
- Customers are followed up to ensure they have the information they need.
- Orders are processed with a high degree of accuracy.
- To work with the Sales Manager and external sales team to build relationships with prospective corporate clients.
- To work with the Sales Manager to ensure the sales administration of courses to corporate clients are as efficient as possible.
- Contribute to weekly team performance measurement reports, forecasts, and workflow plans.
- Perform administrative and other general duties within the department as required for the effective day-to-day operation of the sales function.
- Ensure excellence in customer care at all times.
- Naturally energetic and enthusiastic individual with drive and commitment.
- Degree or equivalent qualification.
- Excellent communication skills.
- Customer services skills.
- Highly organised and self-motivated with fantastic attention to detail.
- Able to manage time effectively, prioritise and work to deadlines.
- Commitment to high professional standards in delivering and improving services.
- Professional always with well-developed interpersonal skills (written and telephone).
- Effective and appropriate communication skills.
- A high degree of computer literacy, MS Word and Excel, Google Suite and CRM systems.
- Customer services experience in a service, training or education sector ideally.
- Recent graduates encouraged to apply!
Graduate Customer Service Advisors employer: Absolutely Recruitment
Join a dynamic and supportive team as a Graduate Customer Service Advisor, where your contributions will be valued and recognised. With a hybrid working model that promotes work-life balance, excellent benefits, and genuine opportunities for career advancement, this company fosters a culture of growth and collaboration. Located in a vibrant area, you will have the chance to build meaningful relationships with clients while developing your skills in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Service Advisors
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to articulate your thoughts clearly. Try mock interviews with friends or use online platforms to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that might just land you the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Graduate Customer Service Advisors
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any customer service experience and IT skills you have, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how your background makes you a great fit. Don’t forget to mention why you want to work with us specifically!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your points are easy to understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Absolutely Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Familiarise yourself with their customer service approach and any recent news or updates. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Skills
Highlight your customer service experience and IT skills during the interview. Prepare specific examples of how you've handled customer inquiries or resolved issues in the past. This will demonstrate your ability to excel in the role and contribute to the team.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and relationship building. Consider doing mock interviews with friends or family to get comfortable with your responses. The more you practice, the more confident you'll feel on the day.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.
