At a Glance
- Tasks: Assist customers via email, phone, and social media while supporting sales campaigns.
- Company: Dynamic company offering genuine career growth and a supportive team environment.
- Benefits: Competitive salary, hybrid working, and excellent benefits package.
- Other info: Opportunity to develop professionally in a fast-paced, engaging environment.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Energetic, organised, and great communication skills are essential.
Full time, permanent role - Monday - Friday
Hybrid working pattern (2 days in office per week) + excellent benefits
Salary 25k – 27k per annum.
Exciting opportunity for two Customer Service Advisors to join an interesting company with genuine career prospects.
You will be responsible for responding to all inbound enquiries over email, on the website and by phone. The team will also proactively support the external sales team with outbound campaigns to promote in-company courses. The focus is on building relationships with prospects to help drive future sales of products and process all orders and enquiries in the CRM to build up an accurate picture of the client base.
Key Responsibilities
- Responsible for answering email, website/social media and telephone enquiries for individual customer sales and resource material sales.
- Ensure efficient and appropriate communication with customers following initial enquiry.
- Ensure timely, accurate invoicing, materials despatch and follow up working with the appropriate teams internally.
- Develop positive relationships with both prospective, existing, and past customers.
- Customer information is added/updated on to the database with absolute accuracy.
- Customers are followed up to ensure they have the information they need.
- Orders are processed with a high degree of accuracy.
- To work with the Sales Manager and external sales team to build relationships with prospective corporate clients.
- To work with the Sales Manager to ensure the sales administration of courses to corporate clients are as efficient as possible.
- Contribute to weekly team performance measurement reports, forecasts, and workflow plans.
- Perform administrative and other general duties within the department as required for the effective day-to-day operation of the sales function.
- Ensure excellence in customer care at all times.
Person Specification
- Naturally energetic and enthusiastic individual with drive and commitment.
- Degree or equivalent qualification.
- Excellent communication skills.
- Customer service skills.
- Highly organised and self-motivated with fantastic attention to detail.
- Able to manage time effectively, prioritise and work to deadlines.
- Commitment to high professional standards in delivering and improving services.
- Professional always with well-developed interpersonal skills (written and telephone).
- Effective and appropriate communication skills.
- A high degree of computer literacy, MS Word and Excel, Google Suite and CRM systems.
- Customer service experience in a service, training or education sector ideally.
Customer Service Advisors employer: Absolutely Recruitment
Join a dynamic and supportive team as a Customer Service Advisor, where your contributions will be valued and recognised. With a hybrid working model that promotes work-life balance, alongside competitive salaries and excellent benefits, this role offers genuine career advancement opportunities in a vibrant company culture. You'll thrive in an environment that prioritises professional development and fosters strong relationships with both customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisors
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the role.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your communication skills and any relevant customer service experience to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Your Attention to Detail:In customer service, accuracy is key. When filling out your application, double-check for any typos or errors. This shows us you care about delivering high-quality work right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Absolutely Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or built a strong relationship with a client. Be ready to discuss how these experiences can translate into success in this role.
✨Practice Effective Communication
Since communication is key for a Customer Service Advisor, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to get comfortable with speaking about your experiences and answering common interview questions.
✨Demonstrate Your Organisational Skills
Given the importance of organisation in this role, be prepared to discuss how you manage your time and tasks. Share specific strategies you use to stay organised, especially when handling multiple enquiries or projects at once.
