At a Glance
- Tasks: Lead client-facing tech service delivery and ensure top-notch support and satisfaction.
- Company: Join AbsoluteLabs, a rapidly growing consultancy with a people-centric culture.
- Benefits: Enjoy competitive pay, flexible hybrid work, and career progression opportunities.
- Other info: Work in a dynamic environment that values wellbeing and work-life balance.
- Why this job: Make a real impact in tech while managing exciting AI and Data Strategy projects.
- Qualifications: 8+ years in tech service delivery and strong stakeholder management skills required.
The predicted salary is between 63000 - 77000 £ per year.
AbsoluteLabs is looking for an experienced Service Delivery Manager to lead and manage client-facing technology service delivery engagements. This role will be responsible for ensuring the successful delivery of support, maintenance, enhancement, and operational services across key client accounts.
Key Responsibilities
- Client Engagement & Relationship Management
- Serve as the primary contact for assigned client accounts.
- Build and maintain strong relationships with client stakeholders.
- Lead regular service reviews, governance meetings, and status updates.
- Ensure high levels of customer satisfaction and service excellence.
- Manage escalations and drive issues through to resolution.
- Service Delivery Management
- Own end-to-end service delivery across client engagements.
- Ensure support tickets, incidents, service requests, and enhancements are managed effectively.
- Monitor and report on SLAs, KPIs, and service performance.
- Drive continuous service improvements and operational efficiencies.
- Coordinate service transition activities and onboarding of new projects into support.
- Offshore Team Management
- Manage and coordinate offshore delivery and support teams.
- Prioritise workloads and ensure timely resolution of client issues.
- Monitor team performance and delivery quality.
- Facilitate collaboration between onshore and offshore teams.
- Ensure appropriate resource planning and utilisation.
- Oversee the resolution of production issues, defects, bugs, and system errors.
- Ensure root cause analysis and preventative measures are implemented.
- Manage change requests and enhancement delivery processes.
- Coordinate testing, deployment, and release activities.
- Reporting & Governance
- Prepare service reports and executive-level updates.
- Track risks, issues, dependencies, and mitigation plans.
- Maintain service documentation, processes, and governance frameworks.
- Support audits and compliance requirements where applicable.
Required Skills & Experience
- 8+ years of experience in Technology Service Delivery, Application Support, or Managed Services.
- Lead end-to-end project delivery, ensuring scope, timelines, budget, and quality objectives are met.
- Manage project plans, risks, dependencies, and stakeholder communications to ensure successful outcomes.
- Experience managing offshore delivery and support teams.
- Strong background in Change Management, Service Governance, SLA & KPI Management.
- Experience working with ticketing systems such as Jira, ServiceNow, Zendesk, or similar.
- Strong stakeholder management and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working within Agile and ITIL-based delivery models.
Preferred Skills
- Experience with Salesforce, MuleSoft, CRM platforms, or enterprise application support.
- ITIL Foundation or related service management certification.
- Experience working within consulting or systems integration environments.
What's on Offer
- Competitive and equitable compensation and benefits package.
- Flexible hybrid working model based in London.
- Opportunities to work on a broad range of AI and Data Strategy initiatives.
- Clear pathways for career progression and professional development within a well-established, rapidly growing consultancy.
- A people-centric culture that values flexibility, wellbeing, and work-life balance.
Service Delivery Manager employer: AbsoluteLabs
AbsoluteLabs is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Business Central Developer to thrive. With a focus on employee growth, we offer continuous learning opportunities and the chance to work on cutting-edge projects in a flexible London location. Join us to be part of a dynamic team dedicated to delivering impactful solutions while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Manager at AbsoluteLabs!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like AbsoluteLabs or be willing to refer you for that Service Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from AbsoluteLabs who’s on the lookout for their next Service Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Manager role at AbsoluteLabs!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at AbsoluteLabs. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at AbsoluteLabs
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at AbsoluteLabs. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
